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Inside Sales Construction Services - Phoenix, AZ

Job Snapshot
Location:
Phoenix, AZ 85001 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Transportation
Sales - Marketing
Automotive - Motor Vehicles - Parts
Manages Others:
Not Specified
Job Type:
Transportation
Sales
Skilled Labor - Trades
Experience:
Not Specified
Travel:
None
Division:
Corporate
Post Date:
11/6/2009
Contact Information
Ref ID:
09411
Description I. Job Summary Utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers, as well as renewing contracts with existing customers. 
 
II. Essential Duties and Responsibilitiesinclude the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 
  • Secures contract with existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices. 
  • Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Retention Manager to resolve unique customer issues.
  • Maintains revenue and profitability by executing sound plans on contract renewal calls to improve the customers' service and/or profitability while minimizing price rollbacks.
  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.
  • Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
  • Acquires in‑depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
  • Updates and secures customer service agreements.
  • Ensures that Bucket 4 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.
  • Construction services experience is desirable

III. Supervisory Responsibilities

This job has no supervisory duties.
 
IV. Work Environment
 
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  • Normal setting for this job is: office setting.
Requirements V. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
 
A. Education and Experience
 
Required: High school diploma or GED equivalent plus 1-year non-consumer based industry sales. Internal requirements include 9-months proven success in a position involving customer interaction.
 
Preferred: 2 years of college coursework plus 2-year non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.
 
B. Certificates, Licenses, Registrations or Other Requirements
 
None required.
 
C. Other Knowledge, Skills or Abilities Required
 
General Competencies Include:
 
Build Relationships
Communicate With Impact
Demonstrate Professionalism
Make Sound Decisions
Think Strategically
Proficient with Computer and Software Applications
Produce Results
Know the Business
Influence and Negotiate
Manage Work/Time
Use Ethical Practices
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