Customer Service Rep - Baltimore, MD

Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!

Some of the exciting features of this opportunity include:

• Career growth.
• Competitive salary.
• Tuition Reimbursement.
• Monthly bonus potential.
• Excellent benefits package.
• Fast-paced work environment.

In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless.

The expected work schedule for this position is Monday-Friday, between the hours of 5:00am-7:00pm and every other weekend.

Responsibilities include:

• Frequent cold-calling and appointment setting.
• Call existing customers to generate repeat sales.
• Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work.
• Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location.
• Drive temporary workers to and from job sites as needed (mileage compensated).
• Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.
• Assist in worker payout and process payroll from completed work tickets.

Successful CSR skills and characteristics:

• High school diploma or GED required; One year of college or technical training preferred.
• Must have valid driver's license and a car that can be used for work.
• 2 years sales or appointment setting experience preferred.
• Highest commitment to quality customer service.
• Excellent communication skills, both written and verbal.
• Strong computer skills; Ability to learn and work with new programs.
• Bilingual language skills a plus.

TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity.

NOTICE REGARDING BACKGROUND CHECKS:

Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test.

If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.