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Retail Wireless Service Supervisor - Shreveport, LA

Retail Technical Services

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Job Snapshot

Location:

Shreveport, LA 71115

Employee Type:

Full-Time

Industry:

Retail
Wireless

Manages Others:

Job Type:

Customer Service
Retail

Education:

High School

Experience:

1 to 3 years

Travel:

None

Post Date:

11/3/2009

Contact Information

Ref ID:

27668

Description Retail Wireless Service Supervisors will:

Provide a high level of technical customer service support at a Device Support Center.
Meet minimal sales goal for no-commissioned up-selling of accessories and enhanced features.
Establish strong rapport and trust with customers.
Program, troubleshoot and test cell phones and accessories.
Instruct customers on proper use of cell phones and equipment.
Accurately document customer interactions in multiple platforms.
Perform opening and closing duties within the Device Support Center.
Provide direction, training and support to other associates, as needed.

Compensation Package to include:

Pay range $11 - $14 per hour; eligible to receive quarterly bonus.
Medical, Dental, Vision
Vacation, Sick & Holiday Pay
401k

Requirements

One year of customer service and/or retail experience; 6 months in a supervisory role.
Proven record of consistently providing positive customer experiences.
An interest in selling and a desire to learn sales techniques in a non-commissioned environment.
Comfortable navigating in Windows operating systems.
Posses excellent verbal and written communications skills.
Strong attention to detail.
Professional, neat appearance.
Ability to work retail hours, which may include rotating schedules, nights, weekends, holidays and some overtime.
High School Diploma or equivalent.
Ability to pass a complete background verification including but not limited to: Education Employment and Criminal.

Flextronics is an Equal Opportunity Employer
Flextronics is an Equal Opportunity Employer.

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