Customer Service Representative-mimio

Description Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information.  Our global technology brands platform includes DYMO®, label/CD/DVD printers and file scanning software (www.dymo.com), CardScan®, business card scanners and contact management software featuring AtYourServiceTM (www.cardscan.com), EndiciaTM, online shipping, mailing and customized postage solutions (www.endicia.com and www.pictureitpostage.com) and MimioTM, interactive whiteboards and digital ink recorders (www.mimio.com).  These technology brands join a rich heritage of brands at Newell Rubbermaid including Calphalon®, EXPO®, Goody®, Graco®, Irwin®, Lenox®, Paper Mate®, Parker®, Rolodex®, Rubbermaid®, Sharpie®, and Waterman®.

 
The role of this position is to act as the primary point of contact for order placement, and internal/external status inquiries for mimio via phone and e-mail. The individual will also work closely with sales & operational management, as well as existing support staff to gather and interpret relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions.  This position will be based at mimio headquarters in Cambridge, MA.
 
Essential Duties:

 Order Placement/Status via phone, fax, and email from internal & external customers

 Respond to logistics-related inquiries

Work closely with Finance, Sales, and Production Planning to resolve transactional or logistics-related issues

 Provide analytical support for historical sales data

 Coordinate order entry, expedites, returns, and other supply chain related activities

 Act as a functional backup for mimio's customer service team.

Requirements

Education:

High school diploma required

Bachelor's Degree or relevant experience preferred

 3-5 years of sales administration experience required, customer service experience a plus.

Computer system proficiency (Windows applications, etc.), SAP and/or Saleforce.com experience a plus

Quantitative and analytical skills

Familiar with logistics and production planning concepts

Strong phone etiquette skills, verbal communication, grammatical and professional business skill sets

Leadership, organizational and follow-up skills are required

Outgoing, confident and detail oriented

Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere

Self-Starter, with a strong sense of personal responsibility.

Team player with a positive, upbeat, can-do attitude
 
 
 
 
Education:

• B.S. preferred

 
Work Experience Requirements:

• 1-2 years of customer service experience required

 
Technical Experience and other Requirements:

• Computer expertise,  Software applications (Microsoft Excel, Word, SAP)
• Strong communication skills, verbal and written; strong organizational and accurate thoroughness is required
• Strong organizational skills are required
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
• French and Spanish preferred