Rep, Customer Service I, Horsham, PA

Description the journeybegins withyou.                                                                                           There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Client Services Representative !  

• Experience: may vary
• Location: may vary 
• Work Hours: may vary

Our Five-Step Selection Process

 

You can complete the first three steps online right now.

 

1. View a brief video (click below) – learn about the rewards and demands of the job (8 minutes)

 

2. Review the job description below.  If you meet the experience and skill requirements click “Submit Now.”

 

3. Answer a questionnaire online – determine if you meet the minimum requirements for the position – summarize your work history, or upload a resume to apply (10 minutes).

 

Qualified candidates will receive an email from us with instructions on step four.  Watch your inbox for email messages.

 

4. Complete an interactive evaluation – learn more about the job and demonstrate your knowledge and capabilities (60 minutes).

 

After you complete steps 1-4:

5. We will review your application, résumé and evaluation results.  If you are selected to continue in the recruiting process, we will contact you for an interview at which time you can share your great talents and qualifications and meet people on our team (2 hours).

 

The first step is up to you.

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We invite you to view a day in the life of a Quest Diagnostics client service professional.

PLEASE CLICK HERE to see a Realistic Job Preview of this important customer focused role!    (Raise the volume on your computer and expand the window). After viewing the video, close that window to return to this description. As a Client Services Representative I, you will perform the daily activities as described below:

Basic Purpose:Client Service Representative I's handle all customer contact received by telephone, in writing, and in person.  Troubleshoot inquiries.  Follow-up with customers on issues that cannot be resolved immediately.

Duties and Responsibilities:1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.2. Reports laboratory results to clients using established protocols.3. Documents reporting or call history in the patient's file and maintain appropriate records.4. Contacts the client to resolve routine matters related to patient testing and result reporting.5. Uses established protocols for reporting client concerns.6. Other duties as required to meet the customer requirements.7. Understands the importance of Quality Service and how it is measured.

Education:

 High school diploma or equivalent required.

Work Experience:

 Basic typing and computer skills

 Some data entry experience preferred

 Customer service background preferred

 Medical terminology helpful. Previous Medical or clinical laboratory background preferred

Special Requirements:1. One to two years of additional training in a medical or call center environment preferred.2. Must be able to handle multiple tasks and work in a fast environment.3. Must have strong communication skills.  4.Able to speak the English language clearly and effectively communicate to callers and peer group.5. Ability to handle stressful situations and demonstrate a potential for strong problem solving skills.6. Must be able to operate basic office equipment.7. Must be able to demonstrate Integrity and a commitment to values.

Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Dedicated people improving the health of patients through unsurpassed diagnostic insights.'

Requirements:Quest Diagnostics is an Equal Opportunity Employer

Requirements Shift: Day Assessment Type: Client Services Highest Level of Education: High School Diploma or GED