Job Snapshot
Location:
Columbia, MD 21046
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Other Pay:
Major Medical, Dental, Vision, 401(k), Flex Spending
Industry:
Restaurant
Computer Software
Hospitality
Job Type:
Customer Service
Information Technology
Hospitality - Hotel
Experience:
At least 1 year(s)
Contact Information
Description
ABOUT US: Do you have hands on experience in the Hospitality or Technology industry? MICROS is looking for you!
This is a terrific opportunity for recent Hospitality Management college grads and, Hospitality Operation pros.
Visit MICROS via the Internet at www.micros.com to see other positions available and more US locations.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROSFidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through it's subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
Job Description:
Answer incoming customer calls in a timely manner and/or takes assignment of cases from others. Resolve customer software issues using available resources.
Support Implementation personnel with technical questions. Escalate unresolved cases as necessary. Dispatch unresolved cases appropriately as needed.
Document all work as instructed. Use discretion and judgment to ensure customer satisfaction and utilization of time. Other duties may be assigned.
Requirements
Associate's Degree and a minimum of six months related experience or an equivalent combination of education and experience.
Proficiency with computers in a Windows environment. A+, MCP or MCSE certifications are a plus.
Excellent verbal communication skills. Good written communication skills.
Available for varied hours/shifts in 24-hour/365 days a year department setting.
Prior Help Desk or Hospitality experience is a plus.
While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.
MICROS enjoys being an Equal Opportunity Employer m/f/d/v.