Quick Job Search
Enter keywords: Enter city: Select state:



Job Search.com > Home 


 
 Start New Search >>

Technology Coordinator

Apply Now >> Save it
 |  Email It
 |  Print it   |    | 
Report It
Job Snapshot
Location:
Novi, MI 48375
Employee Type:
Full-Time
Industry:
Education - Teaching - Administration
Manages Others:
No
Job Type:
Information Technology
Education:
High School
Experience:
1 to 3 years
Travel:
None
Post Date:
11/3/2009
Contact Information
Ref ID:
SC-110309
Description Full-time opportunity.  Must be able to work 10am - 7pm with on-call responsibilities.

  • Do you have experience providing excellent customer service to all levels in an organization?
  • Are you looking for a challenging opportunity in a help desk environment?
We are looking for a Technology Coordinator at Learning Care Group that will be responsbile for investigating and resolving software and hardware issues for our corporate office and area schools. 
 
Essential Functions:
  • Provides first, second, and third-level support on all Enterprise platforms.
  • Logs all calls and requests into the help desk database.
  • Serves as the primary technical point of contact for business owners.
  • Surveys users to determine quality of service and identify additional support needs.
  • Escalates technical support issues to IT managers and vendors for resolution, when required.
  • Ensures support service documentation is complete and accurate for each incident reported.
  • Assists the Support Services Manager and other team managers by writing and modifying standards for first, second, and third-level support processes.
  • Develops and manages relationships between IT and business owners with the goal of effectively and efficiently managing support services.
  • Reviews daily logs and reports to detect recurring slowdowns or errors to appropriate IT managers and business owners.
  • Consults with vendors to resolve and document system performance issues.
  • Ensures security of the Enterprise Architecture by enforcing and communicating IT security standards.
  • Works with identified IT managers to complete tactical and strategic projects.
  • Proactively identifies technology opportunities not anticipated or requested by the business that can provide a competitive advantage for the organization.
  • Assists the Support Services Manager in the developing, communicating, and executing IT’s Mission, Vision, Strategy, and goals to the business community.
     
Requirements
  • Must have either a high school diploma (or equivalent) with appropriate field certifications or a bachelors degree in a computer related field.
  • One year of multi-tiered support experience.
  • Three years supporting LANs, WANs, and proprietary applications.
  • Proven customer service experience with remote end users.
  • Strong communication skills with the ability to clearly communicate technical resolution issues to every level of business user in the organization.Solid understanding of dependant technologies.
  • Strong analytical and conceptual skills. 
  • Excellent team player.
  • Must be able to work 10am - 7pm with on-call responsibilities when necessary.
Preferred: 

  • Certifications in any of the following areas: A+, MCP, MCSA, MCSE. 
  • Three years of multi-tiered support experience
  • Three years performing systems administration duties in a Microsoft/Cisco architecture
  • Three years supporting LANs, WANs, and proprietary applications.

% of Travel Required : None
Apply Now >> Save it
 |  Email It
 |  Print it   |    | 
Report It
CareerBuilder.com AdviceFor your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
SPONSORED BY
   
Find Contract and Consulting Opportunities in Your Industry

Thank you for your interest…

Thank you for your interest in the Technology Coordinator position.

To begin the application process, please enter your email address.

Email is invalid Email is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.

 
 


Copyright © 2006 JobSearch.com | All Rights Reserved