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Manager, Customer Field Services

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Job Snapshot
Location:
Louisville, KY (map it!Map it! )
Employee Type:
Full-Time
Industry:
Pharmaceutical
Manages Others:
Not Specified
Job Type:
Customer Service
Experience:
Not Specified
Post Date:
11/3/2009
Contact Information
Ref ID:
615788
Description

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long term care settings. With nearly $2 billion in annual revenues, PharMerica is the second largest institutional pharmacy company in America. PharMerica operates more than 100 institutional pharmacies in over 40 states and serves nursing facilities that care for approximately 350,000 patients.
 
We are recruiting for a Manager, Customer Field Services – New Business Implementation to join our growing team.  Candidate will manage and oversee all new business implementations (Tiers 1-6), ensure compliance with company policy and procedures for Customer Field Service scope of services. Additionally, this role will schedule, train, review and assess other Customer Field Service employees as they work on new business rotations.

Essential Functions:

  •  Ability to work with New Customers, Pharmacy Directors, Clinical Operations Management, Chain Account Managers and the Customer Field Services team to provide the customers guidance and a positive experience as they transition into a PharMerica customer relationship.
  •  Works with all new customers, pharmacy directors and other pharmacy staff to support pharmacy operating procedures in the facility by conducting in-services and providing educational materials that are designed to facilitate compliance with key procedures such as ordering/reordering, E-kit use, after hours procedures, and stat medication procedures.
  •  Work within and promote a team structure and environment that can pro actively conduct Customer Field Services scope of services in a standardized and professional manner.
  •  Manage, mentor, and assess non-direct reporting Customer Field Service Employees.
  •  Provide regulatory and compliance oversight for Customer Field Service employees.
  •  Provide metrics enforcement and develop and attain corporate, department, and personal goals

    Knowledge/ Skills/ Abilities

  •  Ability to professionally communicate team goals and directives to team members.
  •  Excellent communication and customer relationship skills.
  •  Technologically savvy; intermediate or above computer skills.
  •  Passionate about accomplishment of goals.
  •  Familiarity with managing with metrics.
  •  Excellent communication skills, including supervisors, peers and clients.
  •  Familiarity with P&L.
  •  Willingness to travel.

    Minimum Qualifications:

  •  Education
      
  •  Bachelor's degree from an accredited university or equivalent business and/or clinical experience
  •  Licenses/ Certifications
      
  •  Licensed Nurse or Pharmacy Technician licenses within states of practice is desired but not required.
  •  Experience
      
  •  LTC and Pharmacy background is desired. Previous field service activity knowledge and supervisory experience also desired.

    Qualified, interested candidates, please apply online.
     
    For more information, please contact:
     
    Marty Cherol
     
    Corporate Recruiter
     
    (502) 261-2378 - fax

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