Technical Administrator

MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at www.metropcs.com to learn more about our exciting history and to view our job postings.

Position Summary:

This position will be responsible for supporting the MetroPCS Network associated to Outage and Change Management Coordination.

Principal Accountabilities:

• Collect, create, maintain, and distribute network outage documentation
  
• Coordinate with internal/external parties as needed
  
• Establish/manage conference calls required to identify Root Cause Analysis (RCA)
  
• Interface with Management to schedule RCA identified changes
  
• Establish/manage outage coordination reporting requirements
  
• Establish/maintain network change management standards/documentation
  
• Manage/Schedule change management activity utilizing the NeTkt Change Management Tool and the Network Activity Calendar (NAC)
  
• Coordinate with vendor, service provider, NDC and/or market personnel on rescheduling of network activity
  
• Communicate with Network Operations Management emergency activity
  
• Establish/manage change management reporting requirements
  
  

  Additional Duties That May Be Performed:

  
  
• Manage NAC User access
  
• Interface with application system administrators for required changes
  
• All other related duties as assigned

Minimum Education/Certifications/Knowledge Requirements:

• Associates Degree in Telecommunications or Equivalent experience


• Three years experience in a telecommunications wireless networks


• Working experience in a leadership position and/or project management experience. Must be able to lead a meeting/conference call as well as capture all important information identified during a meeting/conference call.


• Minimum of one year experience working in or around a NOC enviroment




Minimum Experience/Skill Requirements:



• Working experience on MS Word, Excel, Visio, Explorer, Telecommunications Trouble Ticket Systems


• Two years dealing with a telecommunications network environment and the associated outages and maintenance activity that will occur




Other Knowledge and Skills Desired:



• Self driven and self motivated personality that requires minimal supervision. Willing to learn new applications, processes, procedures and take on new responsibilities/expectations associated to Outage Coordination and Change Management Coordination.