Job Snapshot
Location:
Charlotte, NC 28201
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Industry:
Real Estate - Property Mgt
Manages Others:
Not Specified
Job Type:
Admin - Clerical
Experience:
Not Specified
Contact Information
Description
Are you up for the challenge of joining our team? Standard Parking Corporation, one of the nation's leading providers of parking management, ground transportation and additional parking-related services, is actively looking for new members to join our existing team of over 13,000 employees in North America. Who is Standard Parking? We are a publicly-traded company (NASDAQ: STAN) whose modest beginnings started in Chicago in 1929. Since then, the company has experienced substantial growth and now manages parking and transportation services for approximately 2,200 facilities containing over one million parking spaces in more than 330 cities across North America. In addition to providing parking and shuttle bus services, we also provide an array of other ancillary services which includes valet parking for our urban and airport locations and on-street parking enforcement and meter collections for our municipal clients. Our diversified client base includes some of the nation’s largest private and public owners, municipalities, universities, hotels, medical centers and managers and developers of major office buildings, residential properties, commercial properties, shopping centers, sports and special event complexes. Interested? Apply online today and join a team of professionals committed to excellence, innovation and efficiency in management services.
CUSTOMER SERVICE REPRESENTATIVE
*Part-time and Full-time opportunities available
RESPONSIBILITIES
Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment Helps customers with parking services and facilitates the expedient flow of traffic through the facility Leads programs to improve client and customer satisfaction Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Interacts with customers in a friendly and professional manner Provides assistance to customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes prices for parking services. Gives directions to customers to various locations in the city. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor.
REQUIREMENTS
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Superior communication skills verbal and written. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be able to stand for up to 8 hours. Must be willing to work a flexible schedule.
Mathematical skills – ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language skills – Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning ability – ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment - Exhibits sound and accurate judgment.
Other skills and abilities – ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical demands – the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
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Standard Parking is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, status as a veteran of the Vietnam era, or other legally protected status. Standard Parking also prohibits discrimination against persons because of their disability, including disabled veterans; and does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.