Collections Account Manager (Belfast)

Description As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs. The Collector will make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment and determine the reason for their delinquency on their consumer loans. The Collector will progress through various delinquency stages and work with customers that are extremely behind on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. As a Collector you will manage an established book of accounts using an automated collections system and/or autodialing system.

Requirements Card Services Required Skills:

• Excellent oral and written communication skills


• Strong negotiation skills


• Excellent organizational skills


• Ability to multi-task


• Must be able to work in teams


• Self-motivated and results-oriented