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Loan Service Counselor / Collector (SWAT)

Wachovia

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Job Snapshot

Location:

Tampa, FL 33637 ( map it!

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Employee Type:

Full-Time

Industry:

Accounting - Finance
Automotive - Motor Vehicles - Parts
Banking - Financial Services
Credit - Loan - Collections

Manages Others:

Job Type:

Customer Service

Experience:

Not Specified

Relocation Covered:

Post Date:

11/3/2009

Contact Information

Phone:

000-000-0000

Ref ID:

288149

Description

RESPONSIBILITIES:

Collects on designated delinquent accounts.
Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
Escalates calls to the RCC Management Team as needed.
May be required to initiate external contact with customers or perform basic skip tracing. Other duties as assigned.

REQUIREMENTS:

High School or equivalent certificate required.
Previous collections and/or customer service experience preferred.
Strong verbal and written communication skills, preferred.
HOURS:Must be flexible to work between 8am - 9pm Monday - Friday, and occasional Saturday mornings.

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