Customer Service Representative Associate - Las Vegas, NV

Description UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

 
When you work with UnitedHealthcare, what you do matters. It's that simple…and it's that challenging.
 
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
 
Primary Responsibilities:

• Accepts and directs all incoming calls into computerized PBX system, 80% answered in five rings or less
• Acts as physician's answering service for company
• Documents all pages according to department policy with 95% accuracy
• Dials pagers for SMA personnel as requested
• Connects personnel to caller as requested with 95% accuracy
• Correctly answers phone and gives information telephonically with 95% accuracy
• Performs overhead paging and announces emergency conditions with 100% accuracy
• Updates and maintains reference material with 95% accuracy; 100% compliance initiating Black Book
• This position will be a 2nd shift position.  1:30pm - 10pm 5 days per week; must be available to work some week-ends and holidays 

Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Requirements Qualifications:

• High School Diploma or GED is required
• Minimum 2 years experience in medical PBX environment is required
• Working knowledge of computerized telephone system preferred
• Excellent customer service skills both on the phone and in person are required
• This position will be a 2nd shift position.  1:30pm - 10pm 5 days per week; must be available to work some week-ends and holiday
• Strong oral communication skills, listening abilities, and problem solving capabilities
• Ability to maintain a pleasant, courteous and helpful demeanor at all times
• Ability to process and route calls in a timely manner
• Previous healthcare experience preferred 

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
 
UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.  In addition, employees in certain positions are subject to random drug testing.