Customer Care Supervisor - Rocky Hill, CT

Description UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
 
When you work with UnitedHealthcare, what you do matters.  It's that simple…and it's that challenging.
 
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
 
Position Description:
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.  Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
 
Primary Responsibilities:

• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Impact of work is most often at the team level 

Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence.  So take the first step in what is sure to be a fast paced and highly diversified career.

Requirements Qualifications:

• High school diploma or GED required; Associates or BS/BA degree preferred
• 5+ years with Supervisor/Management experience required, including coaching and mentoring
• 5+ years call center customer service experience
• Human Resource policies and procedures
• PC skills (e.g., Word, Excel and Power Point) 
• Medical doctor office, facility experience preferred 
• Medical insurance experience preferred
• Experience leading personnel toward the attainment of exceptional performance results
• Strong communication/documentation skill required
• Knowledge of Call Center systems such as CMS and IEX preferred
• Basic knowledge and experience in finance (budgeting) and cost accounting desired, but not required
• Strong leadership skills highly preferred
• Basic knowledge and experience in finance (budgeting) and cost accounting desired, but not required

Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V

 
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment.  In addition, employees in certain positions are subject to random drug testing.