Conversion Analyst

Description Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry, Fiserv celebrates its 25th year in 2009. For more information, visit www.fiserv.com.

CONVERSION ANALYST

As a Conversion Analyst, you will provide analysis, consultation, and training to new and existing Fiserv clients during application conversions to ensure an accurate data conversion and enable clients to effectively function on the Fiserv system. Expected results are client satisfaction, a positive post-conversion survey, and a client recommendation. Meeting and/or exceeding the targeted goal for customer satisfaction, ensuring that systems / processes are operating efficiently through continual improvements to conversion tools, processes and procedures are key accountabilities for this role. The Conversion Analyst may have 12-16 conversion events per year and must be willing to travel regionally. RESPONSIBILITIES INCLUDE:

• Analyze and determine conversion requirements/specifications and provide clearly documented conversion specifications to programming staff.
• Provide consultation to clients before, during and after conversion, including the development of new department procedures necessitated by the conversion. Assure clients’ internal procedures are changed prior to conversion to accommodate system differences.
• Interpret client’s existing systems and workflows through and including the balancing of conversion data.
• Communicate progress and any potential problems to Conversion Manager for awareness and/or resolution.
• Develop, maintain, and enhance the tools, processes, and procedures necessary to improve the efficiency and effectiveness of the conversion process, including: specification gathering, report review, questionnaires, module installations, etc.
• Develop fellow employees in the areas of product knowledge, industry knowledge, and analysis techniques or procedures.
• Provide additional application training to the client before, during and after the conversion, including the correct use of the Fiserv system, on-line terminal assistance and daily application balancing procedures.
• Provide information to client support and operations personnel to enable a smooth and orderly transition to day-to-day processing.
• Assume responsibilities of Project Manager or Conversion Manager as assigned.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. BASIC QUALIFICATIONS: Education: 4-year college degree preferred. Equivalent work experience may be considered Job Related Experience:

2-5 years banking / credit union experience

Past experience in an analytical and customer facing role

Proficient in basic PC Skills; Microsoft Office applications.

Exude a high level of confidence Additional Requirements:

Exude a high level of confidence

Dedication to quality and high-level customer satisfaction

Excellent follow-up skills, attention to detail.

Excellent problem-solving and analytical skills

Excellent communication and presentation skills

Ability to deal with time constraints, emotional situations and conflict

Ability to work well independently and within a team

Ability and willingness to travel (30% with Sunday departures) PREFERRED QUALIFICATIONS:

2-5 years of application knowledge ie: application support and/or installation experience.

Past experience in bank operations. Deposit operations strongly preferred. Ie: ACH, balancing, etc.

Previous experience with Premier banking software preferred

Project management experience Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Requirements Banking