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Customer Service Technician - Equipment Support

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Job Snapshot

Location:

Downers Grove, IL 60515 ( map it!

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Base Pay:

$17.00 - $19.00 /Hour

Employee Type:

Full-Time

Industry:

Computer Software

Manages Others:

Not Specified

Job Type:

Information Technology

Experience:

Not Specified

Post Date:

11/6/2009

Contact Information

Ref ID:

S_34595

Description Randstad USA, a world-wide leader in the Staffing and Recruiting Industry, is hiring for our client, a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. They are looking for a Customer Service Technician for a 4 month project. This position is located in their Corporate Downers Grove, IL location.

This person will be handling incoming calls from existing corporate customers troubleshooting coffee making equipment. You will be the technical expert on the coffee equipment operation and function. You will be tasked with reducing the number of dispatched service calls by following up with customers, prior to dispatch, to determine if the customer's issue can be fixed over the phone. The goal is to reduce associated costs.

Duties Include:

Monitoring the call dispatch application to identify calls that would be dispatched to a third party service company, from a given geographical area, and on specific machine models.

Working hours: 40

Requirements SKILLS/REQUIREMENTS:

3 - 5 years technical helpdesk* with strong customer service experience

Experience troubleshooting equipment issues over the phone prior to dispatching technicians to the site

Problem solving skills

Professional demeanor

*This is not an IT position but more focused on customer support.

Pay Rate:

$17.00 - 19.00 per hour

This is a temporary position lasting 4 months

For immediate consideration, please send resume to [Click Here to Email Your Resumé].

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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