Associate Support Specialist

A well-known company with offices in Kaysville is looking for a Bilingual Associate Support Specialist.

This individual will be the single point of contact for all technical support for internal associates across the entire enterprise.

Responsibilities will include:

• Serving as a liaison between associates, Information Technology functional areas and management, support groups and the business units.
• Utilizing software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
• Communicating via phone, email and chat with internal users requiring assistance or information.
• Interpreting client needs and utilize Service Desk software solutions and personal knowledge to identify possible resolutions.
• Accessing remote control desktops in order to resolve technical issues.
• Handling client communications using incident handling, escalation, quality measurement procedures, and work instructions.
• Performing other duties as assigned.

• A minimum of a high school diploma or GED.
• Must be bilingual in English and Spanish.
• One year of technical support experience or the equivalent through acombination of education and related work experience.
• Some experience in supporting Microsoft operating systems, networkingconnectivity, computer peripheral equipment, software applications and remote control.
• The ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.
• The ability to effectively demonstrate oral, written, and interpersonal communication skills.
• The ability to interact with all levels of associates.
• In a Training or Certification program for technical support.

For consideration, please send your resume to [Click Here to Email Your Resumé].