Operations Support Coordinator

Under the direction of the Assistant Center Dean, Center Dean or Campus Director, the Operations Support Coordinator performs routine and recurring student, faculty, and operational services required in the operations of a DeVry University Campus/Center.  This position may train and serve as a lead person to the part-time staff, including student workers.

• Supports the new student recruitment and registration process at the DVUC.
• Supports the continuing student and academic area at the DVUC.
• Greets and directs prospective and/or current students or visitors.
• Answers incoming calls, provides information to each caller, refers calls to appropriate person, and takes messages.
• Responds to student questions and/or requests; fields student complaints and resolves, if able, and/or escalates concerns, as necessary.
• Assists students with initial financial aid processing.
• Supports the Center Dean or Campus Director in the operations of the location.
• Completes other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates degree required, Bachelor's degree strongly preferred.
• At least three to five years of related experience in marketing, customer service, finance, or administrative support required.
• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.
• Excellent customer service, interpersonal, organizational, oral and written communication skills required.
• Previous exposure to financial bookkeeping procedures strongly desired.
• Ability to work non-traditional shift (10 a.m. - 8 p.m.) at least two evenings per week and every other Saturday required.
• Ability to work overtime required.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.