Telecommunications Administrator

Telecommunications Administrator

Higher One, Inc. is a growing innovative financial services company. Our success is built on the talent, energy, and enthusiasm of our employees, and we are looking for a creative thinking and detail-oriented individual to become part of our IT Operations team as a Telecommunications Administrator

Our focus in hiring is to find smart, dedicated and enthusiastic candidates. The individuals we have hired are those who were motivated to find the position that truly suited their skills. The work that our employees perform each day is a part of their career, not just their job. Team members we hire are those who work intensely on projects that they feel passionate about.

Higher One’s Telecommunications Administrator will be the IT point person for Higher One’s call center environment. This will include managing existing vendors, technology and processes as well as identifying, analyzing and helping to implement improvements to the call center environment. This role is ideal for a fast learning; self motivated team player who can effectively communicate with vendors, internal customers and the technical resources. Initial responsibilities for the role will include

• Manage existing relationships with telecommunications vendors.
• Work with Higher One’s engineering staff to maintain the IT infrastructure for the call center environment.
• Work with customer service management to identify and analyze technology and process improvements for Higher One’s call center environment.
• Establish a Telecommunications infrastructure roadmap to support Higher One’s continued growth for the next 3-5 years.

About the Company

Focused exclusively on higher education, Higher One provides refund management services to higher education institutions and banking services to members of their community through a card based solution.  Higher One currently provides services for 970,000+ active banking customers across the nation.  We do it all without a single teller by providing all services through our custom built online banking application.

In 2007, Higher One was ranked # 85 on Inc Magazine’s list of the 500 Fastest Growing Companies in the United States. In 2008, we have been recognized by Entrepreneur Magazine as # 12 on their Hot 100 Businesses.

Working at Higher One

Higher One is not your typical financial services company.  Our environment is open – we do not have offices – not even for upper management.  We typically work in casual attire, and while our focus on excellence is anything but casual, we know how to have fun, too. Teams have been known to plan surprise nerf gun attacks on other departments, we have paper airplane competitions and office chair races, and we have a foosball table in our casual lounge.  The lounge is complete with couches and comfortable chairs – and is the site of some of our meetings as well as a place to relax.  We work hard – and we have fun while we do it.

Minimum Qualifications

• 3+ years experience in the Telecommunications industry. Preferably at call center of 200+ seats.
• 3+ years experience with IVR & ACD design and development
• 3+ years experience managing telecommunication vendors
• 3+ years experience with VOIP

General Qualifications

• Bachelor's degree preferred.
• Strong interpersonal and communication skills required.
• Ability to communicate on both technical and non-technical levels, as well as translate between the two.
• Ability to work under pressure.
• Has the ability to acquire new skills efficiently, and thrives in a collaborative team environment.
• Ability to work closely with multiple teams.
• Self-directed, but knows when to ask for help.