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Educational Consultant

Job Snapshot
Location:
Oklahoma City, OK 73112 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Education - Teaching - Administration
Manages Others:
No
Job Type:
Consultant
Education
Training
Experience:
At least 3 year(s)
Relocation Covered:
No
Post Date:
11/3/2009
Contact Information
Contact:
Human Resources
Phone:
000-000-0000
Ref ID:
00028562
Description Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson's education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Consulting:
' Interface with customers and peers in all aspects of the customer life-cycle from pre-sales to post-sales implementation, applying consultative, influencing, negotiating and facilitation skills meeting deadlines as necessary.
' Through relationship and account management, guide customer behaviors to provide solutions that maximize the benefits for the customer and Pearson.
  • Provide consulting, implementation planning and training services to assigned customers on the instructional software products.
  • Integrate the product(s) with current educational trends that are high priority for the customer such as RtI (Response to Intervention), ELL, SPED, graduation rates or retention strategies.
  • Document and communicate follow-up with customers on an on-going basis.
  • X Communicates with customers to assess satisfaction levels and help customer determine additional steps needed to meet overall project objectives/goals.
  • X Work with customers to assess progress of implementation plan toward goals/objectives, determine any gaps and build plans to address.
  • X Provide reports to district on implementation progress.
  • Serve as a liaison between school districts, Pearson, state agencies and other vendors when appropriate to ensure customer success.
    ' Responsible for coordinating all activities associated with the implementation of instructional software products (SuccessMaker, Waterford, NovaNET, KnowledgeBox, ELLis, Write To Learn).
    ' Coordinate the resolution of user and support issues that may arise to ensure timely distribution of knowledge and positive impact on customer satisfaction and productivity.
    ' Integrate and share newly acquired knowledge on educational market trends and practices relevant to the job.
    ' Integrate product with current educational trends such as RtI, ELL, SPED, Graduation rates and Retention Strategies, etc.
    Training:
    ' Conduct onsite and connected (when appropriate) standard and customized workshops as needed by the customer. Present information in a clear, concise way.
  • Adjust training presentation to meet the individual needs of each customer while maintaining the fidelity of the core product knowledge/content delivered.
  • Assist consultants in other territories and regions as needed.
  • Requirements FORMAL EDUCATION OR EQUIVALENT:
    ' BA/BS degree in Education required; MA/MS in Education or related field a plus

    RELATED WORK EXPERIENCE:
    ' Minimum of three years teaching experience in grades K-12 required
    ' Knowledge and experience with instructional technology required
    ' Additional teacher leadership experience or related leadership work experience preferred
    ' Consulting experience preferred

    SKILLS:
    ' Customer service attitude with solutions-oriented focus
    ' Ability to consult with customers ' asking questions, developing options and guiding them to make plans that will lead to successful outcomes
  • Ability to work with cross-functional groups to build effective implementation plans
  • Ability to work effectively across all levels within an organization
  • Interact effectively with internal and external customers both on a one-on-one basis and in groups, including understanding and responding to the needs of others and working effectively as a member of a team to achieve a shared goal.
    ' High level of interpersonal and communication skills
  • Ability to communicates persuasively
  • Listens to understand
  • Exceptional verbal and written communication skills.
  • Solid presentation skills
  • Excellent negotiation and conflict resolution skills
    ' Well organized and structured with the ability to work efficiently in a fast-paced environment with minimal supervision.
  • Ability to multi-task effectively.
  • Strong analytical, trouble shooting and problem-solving skills
  • Ability to make timely and sound decisions
  • Ability to plan, organize and schedule work activities by making good use of time and resources available, timely responses, sorting out priorities and monitoring implementation progress and performance
    ' Strong business acumen
    ' Proficient with Microsoft Office (including Word, PowerPoint, Excel and Outlook).
    ' Ability to travel up to 75% of the time. Will include overnight travel.
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