Requirements and Conditions:
Must be able to work flexible hours/work schedule
Requires valid driver’s license
Travel domestically
Travel internationally
Work Holidays as scheduled
Work weekends as scheduled
Education Required:
(accredited school) or equivalent work experience
This job also requires the applicant's to have the following Licenses / Certifications
• DMV-certified driving instructor (State of California) preferred
• Min. 1 year experience in driving instruction field preferred
• Full driving privileges, clean LiveScan/DoJ record
Knowledge/Experience Required:
Must have 1 - 3 years (total) of experience in the following:
Administration: Knowledge of administrative procedures, process/project development, and system procedures.
Automotive - Technical: Knowledge of automotive technical information systems and repair/diagnostic procedures.
Business - General: Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
Education: Knowledge of principles and methods for curriculum and training design, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.
Market Research: Knowledge of market research sources, data analysis techniques and methodology from various research tools.
Public Relations: Knowledge of principles of effective communications, mass media, publicity, advertising, and community relations.
Quality Assurance: Knowledge of accounting standards, statistical analysis, precision measurement, and process capability.
Sales: Knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business.
Skills and Abilities Required:
Technical skills
• High standard of courteous and defensive driving
• Subject matter knowledge (in accordance with DMV requirements)
• Strong lesson and course planning skills
• Proven practice with learning/coaching techniques
• Established feedback and motivational techniques for behind-the-wheel driving lessons
• Basic computer literacy (proficient use of Email and main Microsoft Office products)
Personal skills and attributes
Communication skills
• Communicates clearly, concisely and easily with customers - adult and teen – and internally within MBUSA
• Expresses ideas and concepts powerfully
• Understanding of marketing methods and relationship building with clients
Interpersonal and social skills
• Understands learner styles and can adapt to individual learner styles, abilities, competencies and social situations
• High degree of customer service orientation
• Demonstrates advanced safe and considerate driving skills
Teamwork
• Flexible and open to others’ ideas and approaches
• Identifies problems and seeks solutions within the team
Personal Attributes
• Puts forward new ideas powerfully and confidently
• Is highly motivated and committed to professional development
• Demonstrates an ability to self-reflect
• Practices disciplined work habits: is punctual and reliable within the operation
• Displays a high level of personal organization skills
• Is accountable (seeks solutions when things go wrong)
• Is passionate about the Mercedes-Benz brand
Personal Qualities
• Confident
• Organized
• Proactive
• Attention to detail
• Enthusiastic
• Excellent communication and time management skills
Performance requirements
• Maintain team quality standards
• Maintain up to date and detailed records
• Punctual and smart
• Demonstrable awareness of safety and efficiency
• Successful biannual performance reviews with manager
• Excellent feedback from customers
• Able to work evenings/weekends