Manager, Pipeline Account

The Pipeline Account Manager is responsible for the daily management of all loans within a client segment assigned to them. They are the central point of contact for the client on loan and operational issues.  As part of the pipeline management they are responsible for all reporting related to it. The role will also focus on feedback to both internal and external customers on loan quality and operational efficiency.

Responsibilities:

Daily Routines

• Pulls reports of all active locks and their delivery deadline. Provide the client a list of loans with files due within three days and advise clients of monetary penalties tied to late file delivery.
• Pulls reports of all active loans in the pipeline. Provide clients a list of all loans that are “defective”  and aged over 5 days since placed in pended status, all “defective” loans pending re-pricing and all loans with a pending decline. Loans over 30 days will be paird-off.
• Requests status from clients for all of above mentioned loans and when appropriate enter pertinent information in Lending Space Loan Summary. Continuous follow-up with the client of all loans in the pipeline every 5 days to keep loans moving.
• Escalate loans over 20 days to Management.
• Provides lock desk a report of all loans pending rejection that will be rejected by EOB and all loans being withdrawn by the client. Ensure client is aware of the impact and manage communication.
• Provides funders a list of rejected loans with lock desk pair off costs at EOM.
• Reviews pipeline of all loans within assigned client segment and clear any stips that are invalid or not required. Provide feedback to production management for coaching purposes.
• Communicates any client friction to management.
• Uses all resources to resolve loan issues escalated by the client, sales, or management.
• As a Sellers Guide expert answer all questions related to it from internal and external clients.

Weekly Routines

• Routine calls with each client to review service levels, current turn-times and any obtain feedback on any issues.
• Provides feedback to management on any challenges with clients or raised by clients in team meetings or any other forum.

Monthly Routines

• Provides clients with reporting and feedback on top “defect” issues, loan quality issues, and information important to improve flow of loans through the purchase process.
• Provides management feedback on client performance.

Other

• Manager reconciliation of data points between system entry and bid tape on mini bulks
• Complete special assignments necessary to support business strategy.
• Demonstrate behaviors which are aligned with the organization’s desired culture and values.

Technical

Bachelor’s degree or higher in Business Administration, Finance or related field

Minimum of 3 years of mortgage experience

Contemporary knowledge of mortgage industry and operational practices

Functional understanding of applicable Federal, state and local lending regulations.

Direct industry experience may be substituted for minimum education requirements

General

Demonstrates expertise in a variety of the field's concepts, practices & procedures.

Relies on experience & judgment to plan and accomplish goals.

Knowledge of basic computer software programs, including Internet, Windows and Microsoft Office Suite.

Specific

Communication – Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner.  Speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

Interpersonal Effectiveness – Maintains a positive attitude and provides exemplary internal and external customer service.

Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

Task Management/Execution - Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines.

PennyMac is an Equal Opportunity Employer