REGIONAL HEALTHCARE SYSTEMDirector of Patient Experience
Hutchinson Regional Medical Center is a not-for-profit, 200-licensed bed acute-care hospital serving the health needs of more than 65,000 residents of Reno County and the surrounding Central Kansas region.
We are currently seeking a motivated, enthusiastic individual with a passion for leading the way in providing excellent patient-centered care to join our team. This position will be responsible for developing and articulating the patient experience/customer service strategy; working with the executive and management teams to build support for, and improving, patient experiences. They will oversee the management of customer service education and training, review
and synthesis of data and follow-up as well as driving organizational improvement strategies. The individual will be responsible for orienting and coaching employees and medical staff in providing excellent customer service as well as serve as a patient advocate, rounding on guests throughout the Medical Center.
The ideal candidate will possess:
- A detailed understanding of HCAHPS and patient satisfaction surveys
- The ability to create a culture of passion and commitment for exemplary patient experience
- The ability to drive patient experience improvement strategies
- Excellent business and managerial skills and knowledge, including strategic planning, resource allocation, leadership, and coordination of people and resources
BS or BA required. A Masters degree in a related field is preferred.Hutchinson Regional Medical Center is a member of the Hutchinson Regional Healthcare System. Our partners participating in providing excellent healthcare include: Ray E. Dillon Living Center, Health-E-Quip, Horizons Mental Health Center, Hutchinson Regional Medical Foundation and Hospice and Homecare of Reno County.For details about our organization and the position requirements,
please visit our website at www.hutchregional.com
Competitive salary and benefits offered.
One family of extraordinary people, delivering extraordinary care!EOEHUTCHINSON
REGIONAL HEALTHCARE SYSTEM
Source - Wichita Eagle