Process Support Specialist

The Process Support Specialist will be responsible for providing support to the Correspondent Lending Group’s Fulfillment teams.  The candidate will provide support in reporting, operational activities, functional level changes and process improvement opportunities.  Key functions include defining, proposing, establishing metrics, implementing and tracking progress of projects and changes as well as ensuring the established feedback process is actively monitored and processes are adapted accordingly.

Responsibilities:

• Provide on-going monitoring and feedback of service level execution of Correspondent Lending Group’s functional areas
• Collaborate with functional groups to improve overall processes
• Work closely with stakeholders to translate business needs into effective solutions
• Support User Acceptance Testing functions
• Communicate functional changes to impacted functional area managers
• Continuous evaluation of established feedback process and recommendations based on trends

• Bachelors Degree in Business Administration, Finance or related field desired but not required
• Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis
• Ability to work independently with minimal supervisions
• Strong Analytical skill set
• Strong written and verbal communication skill set.
• Intermediate  knowledge of Microsoft Office (Excel, Access, Word, PowerPoint and  SQL)
• Correspondent Lending/Mortgage experience is a plus.