Position Summary / Job Description:
Preplan maintenance/avionics/interior/paint service center events, establish a communication link with customer prior to arrival, communicate daily during the event and continue building a relationship with the customer after aircraft departure, meets customer on aircraft arrival and departure to accomplish debriefs, up-sell additional work to the customer, daily project management and communication to the customer/HBS Team/HBC/Warranty/HB P&D/RDO/FAA/Vendors and others, man power application, review of Work Order for accuracy, event margins and efficiencies, parts availability-resourcing, ensuring payment is received prior to aircraft departure, resolving customer issues prior/during/after maintenance events, securing future work scopes, and delivering the Performance Promise.
Essential Duties and Responsibilities:
Serves as the liaison between Facility and the customer.
Checks facility schedule and coordinates with supervisors and planners.
Coordinates formal in-brief and out-brief with customer.
Coordinates with departments/facilities to ensure schedule commitment.
Communicates with customer throughout the length of the project.
Completes post delivery procedures.
Promotes an aggressive, customer-oriented approach.
Coordinates the resolution of customer questions or problems.
Delivers measurable value-added services to customers.
Keenly aware of business objectives and issues facing HBS.
Incorporates customer requirements into HBS objectives.
Focuses effort on delivering satisfaction to both internal and external customers.
Communicates by example, objectives and values of HBS.
Commits time and energy to the pursuit of improvement activities.
Supports development of individuals in team.
Leads by example.
Is visible and available.
Presents a professional image at all times.
Performs special assignments as may be required.