The Program Manager oversees the overall programmatic functions, administrative functions and oversight of daily activities, including clinical supervision of staff and the program budget. This position completes model certification within the designated time frame. The Program Manager provides leadership, motivation and support to staff, manages the referrals, admission and discharge process for the program, and ensures the integrity of the program model.
Wheeler Clinic fosters positive change in the lives of individuals and families, as well as in communities. We provide cutting-edge human services that address a diverse range of needs and backgrounds, enhance strengths and provide the supports that encourage recovery from challenges for a satisfying life in the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides clinical oversight and leadership to programs within the department by implementing, promoting, and sustaining evidenced based and best practice models of prevention, intervention, and treatment.
Provides consistent supervision and crisis support to staff.
Assists with budget development and manages financial performance of programs to produce positive bottom lines, to enable support of new program initiatives.
Recruits program staff and address retention and disciplinary action as needed in accordance with HR policy.
Works with Director/Associate Director to develop, monitor, and analyze clinical and program performance and outcomes and develops and monitors quality improvement program goals.
Interfaces and collaborates with funders and other community providers to provide positive system development for youth and families, and to promote Wheeler Clinic's reputation as a quality service provider.
Ensures program compliance with accurate and timely weekly, monthly and/or quarterly data collection and submission requirements.
Serves as role model for staff to promote strong work ethic and adherence to model specific approaches.
Creates and implements program development initiatives in collaboration with Director/Associate Director.
Ensures that staff provides culturally competent care and maintains sensitivity to and respect for clients' cultural traditions, values, and beliefs.
Leads weekly staff meetings and provides regularly scheduled supervision to clinicians, case
managers, or other program staff as assigned consistent with the program model.
Maintains required Connecticut state licenses, certifications, attends required clinical training seminars, and assists with arranging and monitoring the staff training schedule to ensure that training needs are being met.
Provides coverage for staff responsibilities and 24 hour clinical and program on-call coverage in accordance with departmental program practices.
Carries a clinical caseload when needed or appropriate, submits all required documentation and reports in a timely manner, and participates in and promotes quality improvement and outcome measurement activities.
Reports child abuse/neglect as mandated, adheres to confidentiality guidelines and ensures that the program meets all necessary licensing, regulatory, and accreditation standards, as related to the program, staff, records, facility, and care of youth.
Monitors staff time and signs off on e-time for supervisees.
Oversees the orientation of new staff.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Demonstrates leadership by reinforcing positive behavior and promoting recognition through the use of effective employee evaluations, employee appreciation, effective hiring practices, and accountability.
Regulatory and Corporate Compliance Responsibilities
Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.
Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.
Keeps abreast of all pertinent federal, state and clinic regulations, laws, and policies as they presently exist and as they change or are modified.
Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
Affirmative Action/Equal Opportunity Employer