Client Relations Representative

 Description
Division: Mortgage
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Responsible for performing a wide range of duties related to customer service to our clients as it pertains to clearing loan conditions rendered by underwriting and to ensure credit guidelines are met. Proactive communication to both internal & external clients as well as serving as a resource to underwriting questions & loan scenarios. DUTIES AND RESPONSIBILITIES: * Utilize systems in place, including automated underwriting to ensure credit guidelines are met. * Manage expected service level related to condition clearing. * Review and manage pipeline to ensure maximum pull through rate. * Serve as main communication point as it pertains to loan status, loan scenarios and credit guideline criteria. * Provide feedback to both Account Executives & Wholesale Brokers. * Provide support to Operations team and Sales team. * Monitor the appraisal email inbox for receipt of appraisals & loan conditions. * Review appraisal reports for acceptable values. * Issue final loan approval based on receiving & reviewing acceptable underwriting documentation. * Perform verbal employment verifications prior to loan closing. * Maintain knowledge of Fifth Third Mortgage Company policies and procedures, in addition to private investor and portfolio Credit Policy and Guidelines. SUPERVISORY RESPONSIBILITIES: None