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Business Process Improvement Specialist-Charlotte,

 Job Snapshot
Location : 
Charlotte, NC 28201 (map it!Map it!)
Employee Type : 
Full-Time
Industry : 
Pharmaceutical
Healthcare - Health Services
Call Center / SSO / BPO
Manages Others : 
No
Job Type : 
Business Development
QA - Quality Control
Consultant
Experience : 
Not Specified
Travel : 
None
Post Date : 
5/1/2013
Contact Information
Ref ID :
00001129
 Description POSITION SUMMARY:
 

Under the general direction of Organization Excellence (OE), the Business Process Improvement (BPI) Specialist will be responsible for assisting the organization in optimizing its processes to achieve more efficient results. It consists of process redesign and business reengineering that reduces cost (rework) and cycle times, while improving quality, and operational performance in order to enhance the client or customer experience. This position is committed to continuous improvement through the management of data, the leveraging of technology, and the redesign of processes, leading to the most efficient and effective work processes that are repeatable and sustainable across the organization.

 


This position will also support quality initiative activities within the governance, audit and CAPA processes, in partnership with the Quality Assurance team when applicable.
 


PRIMARY DUTIES AND RESPONSIBILITIES:
 


•        Assesses business problems and opportunities and recommends best course of action (i.e. strategic and tactical).



•        Identifies quality trends across Clinical Services and Commercial operational programs, prioritizing them in order of redesign urgency.

•        Utilizes structured, disciplined, and data-oriented process to identify root cause and solve problems.

•        Develops and manages performance improvement project design/requirements, establishes and executes primary deliverables to timeline.

•        Assesses and executes on data, analysis, and implementation of solutions and tracking results.

•        Implements lean business practices to decrease waste, and results-based rapid improvement results.

•        Identifies and gathers business process metrics, voice of customer, voice of business, policy/procedure impacts.

•        Participates in working sessions to discover and detail the current state business design and capture existing systems and tools.

•        Manages multiple projects under time constraints.

•        Assists in creating project charters, baseline/project metrics, data collection plans, pilot plans, control plans, high-level training/implementation plans, etc.

•        Manages risk and assesses impact from a cost, efficiency, contractual, legal and/or regulatory standpoint.

•        Establishes process and correlating business result metrics and “dashboards”.

•        Cultivates and maintains positive working relationships with all team members, stakeholders and matrix partners.

•        Engages appropriate business and technical resources when needed.

•        Fosters an environment of critical thinking and process/continuous improvement.

•        Partners with all subject matter experts from within the organization to understand current state processes.

•        Partners with Quality Assurance team members (i.e. Governance, Audit, CAPA,) on quality-related initiatives when applicable.

•        Other duties as assigned


 Requirements EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
 


•        Bachelor or BS degree preferred.



•        Six Sigma Green Belt certification required (or proven experience in the application of process improvement methodologies).

•        Five years of continuous process improvement experience required.

•        Proficiency leading kaizen events, value stream mapping and utilizing lean problem solving methods

•        Experience in working with various operations processes highly desired.

•        Expert in Microsoft Word, Excel, PowerPoint, SharePoint.

•        Operations experience a plus.


MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:


•        Advanced problem solving skills with the ability to effectively problem-solve, analyze, and interprets business level data.



•        Ability to work with electronic systems to perform data analysis, trending and system configuration activities. Knowledge of Microsoft Word, Excel software.

•        Track record of business performance improvement.

•        Demonstrates strong interpersonal skills.

•        Demonstrated collaboration skills; group facilitation skills

•        Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams.

•        Ability to work independently.

•        Strong time management skills and multi-tasking abilities. Ability to prioritize, organize and plan work.

•        Ability to effectively cope with change, and can decide and act without having the total picture.

•        Models a professional and responsible demeanor at all times.

•        Able to respond/react with appropriate urgency/professionalism and make decisions under pressure.

•        High level attention to detail.

•        Positive, team-oriented attitude and approach to getting work done.

•        Reliable, resourceful, flexible, known for a sense of initiative.

•        Ability to utilize Lean/Six Sigma methodologies and process improvement tools.


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