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Technical Support/Customer Service Representative

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Job Snapshot
Location:
Washington, DC, MD 20774
Base Pay:
$12.02 /Hour
Other Pay:
commission opportunity in addition to base salary
Employee Type:
Full-Time
Industry:
Telecommunications
Manages Others:
No
Job Type:
Information Technology
Customer Service
Telecommunications
Education:
High School
Experience:
At least 2 year(s)
Relocation Covered:
No
Post Date:
8/31/2010
Contact Information
Phone:
888-924-0008
Ref ID:
ASCLRG04
Description

A leading National telecommunications company in the Baltimore region is seeking full time technical support professionals.   Be a part of the team today!



Job responsibilities include:

 

  • Taking general calls to troubleshoot customer web-mail and password problems as well as home networking issues for phone, internet and video products
  • Must take an average of 30-45 calls per day
  • Must be flexible to learn and adapt to changes
  • Must look to upgrade and up-sell when possible
  • Strive for first call resolution
Requirements

Qualified candidates will have:

  • Solid Job History/Longevity
  • Knowledge of Windows and MAC operating systems
  • Experience with networking routers, modems and switches
  • Customer service experience is required
  • Call Center/Retail/Help Desk experience is preferred
  • Excellent phone/interpersonal skills required
  • Ability to work a flexible schedule is required
  • Must be resourceful in resolving customer inquiries


Competitive full benefits package; free internet and cable; discounted voice; career and growth opportunities; paid vacation; paid training and much more



To apply for this position, applicants MUST call 888-924-0008

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