Hiring Call Center Agents for a Permanent Full-Time Position!

AllianceOne is a subsidiary of Teleperformance, the leader and global expert in contact center management creating more value through a better customer experience.  Our core business spans the full spectrum of contact center solutions.  Teleperformance has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets in 15 NearShore/OffShore locations.

We are currently hiring for Agents at our AllianceOne Eagan, MN location.

AllianceOne is a growing leader in the accounts receivable industry and we are looking for capable individuals to help us expand our business! We provide paid training for talented professionals to help them gain the tools needed to become successful.  You will receive comprehensive training by our dedicated development team.  In addition, you can also see the rewards of your efforts in a competitive commission structure, we offer an hourly base pay to supplement your compensation, but you will find that the commissions are really what sets collections apart from other industries.  AllianceOne partners with a wide variety of top clients and provides a solid account base.  Because we understand keeping our talented staff drives our success we also offer excellent career advancement opportunities.  If you are considering a new career in a growing industry contact us to discuss the many opportunities we can provide for you with our team!

Responsibilities

• Contact delinquent customers of our clientele to obtain payment commitments and bring resolution to unpaid accounts
• Communicate with individuals by phone and written correspondence
• Negotiate and recommend action on accounts based on information gathering
• Obtain confidential information while accurately updating computer files while conducting each call
• Demonstrate effective skip tracing techniques through programs and policies implemented by AllianceOne

Qualifications

• Excellent verbal communication skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills
• Ability and openness to work with a diverse customer base
• Must be self motivated
• Team player
• Flexibility

Hours

We offer a set weekly schedule including the following types of hours:

• M-F three shifts from 8-5
• M-H two shifts from 12-9
• Minimum of two Saturdays per month from 8-12

Benefits

• Medical and Dental Benefits after 30 days of employment
• 401(k) after 90 days of employment
• Paid time off as early as 60 days of employment

For additional information on AllianceOne Inc. visit our website at http://www.allianceoneinc.com/ or call our Job Hotline with questions 877-876-7886

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