Hiring Call Center Agents !

AllianceOne is a subsidiary of Teleperformance, the leader and global expert in contact center management creating more value through a better customer experience.  Our core business spans the full spectrum of contact center solutions.  Teleperformance has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets in 15 NearShore/OffShore locations.

We are currently hiring Collection Agents in our AllianceOne Eagan, MN location.

AllianceOne is a leader in the Accounts Receivable industry! Our dedicated Development Team provides comprehensive training for talented professionals to help you gain the tools needed to become a successful Agents.  In addition to base pay, once you complete training you are eligible for our competitive commission program.

AllianceOne partners with a wide variety of top clients and provides a solid account base.  Because we understand keeping our talented staff drives our success we also offer excellent career advancement opportunities. 

If you are considering a new career in a growing industry contact us to discuss the many opportunities available at AllianceOne!

Responsibilities

• Contact delinquent customers of our clientele to obtain payment commitments and bring resolution to unpaid accounts
• Communicate with individuals by phone and written correspondence
• Negotiate and recommend action on accounts based on information gathering
• Obtain confidential information while accurately updating computer files with each call
• Demonstrate effective skip tracing techniques through programs and policies implemented by AllianceOne

Successful Agents should have the ability to:

• Communicate effectively and efficiently at a level that is understood by all
• Create, support and participate in a positive and innovative atmosphere which encourages people to commit themselves to the task at hand and when necessary go beyond the call of duty to achieve key objectives
• Smooth relationships when difficult circumstances prevail and develop a culture of trust both within and outside the team
• Remain self-controlled and prepared to listen to what others think and feel
• Adhere to high specifications in order to maintain and improve quality
• Gather facts and figures and achieve goals in a timely and factual manner
• Counsel, negotiate and advise others providing them with logical, precise and factual information in a structured manner
• Be a friendly communicator who is confident, enthusiastic, and approachable
• Demonstrate diplomacy and work within clearly defined parameters
• Be persistent to see the job through to conclusion

Hours

We offer a set weekly schedule including the following types of hours:

• M-F three shifts from 8-5
• M-H two shifts from 12-9
• Minimum of two Saturdays per month from 8-12

Benefits

• Medical and Dental Benefits after 30 days of employment
• 401(k)  after 90 days of employment
• Paid time off as early as 60 days of employment

For additional information on AllianceOne Inc. visit our website at http://www.allianceoneinc.com/ or call our Job Hotline with questions 877-876-7886

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