Service Consultant (Phone)

About First Hawaiian Bank

For over 150 years, First Hawaiian Bank has been providing service, solutions, and security for our customers.  Our core values and prudent philosophy have allowed the bank to steer clear of many of the credit challenges facing the financial industry today.  FHB is the oldest and the largest bank in Hawaii in terms of assets, deposits, loans, capital, and profitability. Since 1858, despite the many economic ups and downs, we remain committed and well prepared to provide our customers service, solutions, and security.
 

Learn more about us and view our recruitment video

About the Service Consultant Position

Provides exceptional customer service exclusively by phone to various internal and external FHB customers in a positive, professional, and enthusiastic manner.  Utilizes available resources to identity customers’ needs accurately and efficiently when assisting customers with general bank information, responding and resolving any customer concerns.

Minimum of two years financial experience in sales or comparable work experience in a retail environment required.  Oral and written communication skills, ability to use judgment and discretion in problem resolution and confidential information required.  Familiarity with PC’s in word processing, windows, spreadsheets and technical background highly desirable.

Work Schedule

Our Call Center is a 24/7 operation. Our Service Consultants work one of three shifts. We are recruiting for the following:

1st Shift: must be available on M-F 5:00am-5:00pm (8 hour shift)
2nd Shift: must be available on M-F 12:00pm-12:00am and Saturdays & Sundays anytime (8 hour shift)

NOTE: must be available for training for the first three months on M-F 8:00am-5:00pm