JOB SUMMARY:

The Assistant Manager assists the (Donor) Center Director in the daily operational function of donor center operations and assumes managerial responsibility of donor center operations in the Center Director’s absence.

ESSENTIAL JOB FUNCTIONS:

Oversees Operational Compliance within the Donor Center

• Ensures the total operation is in compliance with facility SOPs, State and Federal (FDA) Rules and Regulations, OSHA requirements, and CLIA requirements.
• Directs and supervises donor center employees to maintain quality assurance procedures.
• Trains employees to maintain daily center operations.
• Ensures that professional customer service skills, courtesy, and respect are utilized by center staff to maximize donor retention.
• Identifies all potential, serious, or chronic problems affecting quality or compliance.
• Assists in audits, inspections, and training at other donor center facilities as needed.
• Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

Manages Daily Center Operations

• Performs opening and closing duties (e.g. powering on/off equipment, documents petty funds and donor fund disbursement, locking up monies/checks and files, maintains alarm system, etc.).
• Manage areas (e.g. steady flow of production, special program monitoring documentation, donor center logs and records, etc.)
• Receives, distributes, and follows-through SPE/RPR test results.
• Ensure areas are well-stocked to handle current and next day's production.
• Maintains daily and monthly production statistics (e.g., Softgoods Inventory, Haemonetics Reports, PCS2 Logs and Event Tracking Logs, etc.).
• Ensures daily completion of donor center logs and records (i.e. Final Weight sheets, Shipping Temperature Records, Quality Control Records).
• Completes shipments and reviews all test results and shipping records.
• Maintains records to keep accurate account of current freezer inventories.
• Maintains continual attention to weekly supply needs and completes monthly inventories.
• Ensures timely response to alarms and maintains alarm system.
• Oversees the performance of all equipment maintenance and ensures all equipment is well maintained, in good working order, and is calibrated as required.
• Supports all marketing and advertising.

Performs Fiscal/Administrative Duties

• Conducts monthly staff meetings and documentation.
• Hires, trains, and coordinates donor center staff members to ensure a competent, compliant, and quality team that yields maximum donor production.
• Schedules and facilitates employee cross-training activities to prepare the team for volume increases, staff depletions, vacations, and absenteeism.
• Maintains up-to-date training records.
• Ensures appropriate medical staff coverage or replacement (e.g. Center Physician, Physician Substitute) for donor center.
• Monitors special programs (i.e. internal and external recruiting, donor’s communication, donor center paperwork, donation follow-up).
• Maintains center operations with fiscal responsibility in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP), and general housekeeping.
• Oversees reactive unit test results and completes unit disposition and paperwork follow through.

Organizational Leadership/Effectiveness

• Trains, develops, and manages all staff in accordance with Human Resource and company policies and other established management guidelines and regulations.
• Ensures adherence to all HR policies and procedures through fair and equitable treatment of all employees.
• Hires, motivates, and evaluates center personnel based on established guidelines.
• Disciplines and terminates center employees and maintains complete, accurate personnel records.
• Ensures adequate, trained staff is available to cover the hours of operation in adherence to regulatory requirements.
• Creates an organizational environment that stimulates the morale and productivity of the work force and its leadership.
• Provides leadership for employee relations through effective communication, coaching, training, and development.
• Performs employee performance reviews.
• Performs other related duties as assigned.