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Company Overview 

Extended Stay Hotels, owner and operator of nearly 700 hotels across the United States and Canada, is the largest corporate owned and managed hotel chain in the United States. Our brands include Extended Stay Deluxe, Extended Stay America®, Homestead Studio Suites®, Crossland Economy Studios®, and StudioPLUS®. Each of our brands is designed for travelers looking for longer term accommodations at an exceptional value.

We are committed to ensuring an exceptional, memorable "home away from home" experience for our guests and providing a warm, challenging, and fun team environment for our associates. We place great value on employee satisfaction, guest satisfaction, and teamwork. Our associates focus on a single mission and operate on a common set of values that includes: pursuit of excellence at every level of the organization, accountability with integrity and respect in each interaction, teamwork for the greater good, and having a great time in all that we do. Or simply put...Excellence...Every Day...Every Way.

Our associates enjoy unparalleled opportunities to grow professionally while working with some of the most talented members of the hospitality industry. Exciting career options are typically available in Hotel Management, Guest Services, Housekeeping, and Maintenance. So whether you're an experienced professional or just beginning your career, we invite you to explore the opportunities available with Extended Stay Hotels.

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Overnight Laundry / Guest Services Representative
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Job Description 

Guest Services Agent - Night Laundry / Front Desk / Customer Service

Extended Stay Hotels is a national leader in extended stay lodging. We are seeking, high energy, enthusiastic team players.

SUMMARY: Assures highest possible level of guest satisfaction. Responds to guest needs/requests and performs all necessary service transactions and tasks. Performs duties and completes projects assigned by property management.

Guest Services Agent - Night / Front Desk / Customer Service ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Offer guest assistance when needed whenever possible.
  • Sells the value of ESH to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Maintain and organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
  • Assist in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
  • Complies with safety and security policies in accordance with ESH standards to include property tours.
  • Makes periodic tours of the property to note safety and security issues.
  • Completes laundry responsibilities as assigned by property management which will normally include:
    1. Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains using proper procedures and checklists.
    2. De-stains items and retires items as necessary with approval from management.

  • Make guestroom keys for lost/lock-outs.
  • Provide keys to arriving registered guests.
  • May handle check-ins and check-outs.
  • Responsible for through understanding and effective performance of the Property Management System
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    Job Requirements 

    Guest Services Agent - Night / Front Desk / Customer Service EDUCATION and/or EXPERIENCE:
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
     

     


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