Education & Support Manager - California

The Crohn's & Colitis Foundation of America (CCFA), is a private, non-profit national organization dedicated to finding the cure for Crohn’s Disease and ulcerative colitis.  CCFA sponsors basic and clinical research of the highest quality, offers a wide range of educational programs for patients and health care professionals, and provides supportive services to patients and family members.  

CCFA seeks an Education and Support Manager for California based out of our Los Angeles office or our San Francisco office.  This position is responsible for planning, implementing, coordinating, and seeking funding for patient and professional education programs for the state of California in accordance with CCFA policies, procedures and strategic plan.

MAJOR RESPONSIBILITIES:

Program Development/Implementation:

• Work with Patient and Professional Education Department at the National Office along with the chapter staff and appropriate volunteer committees to develop an annual plan of work and budget for assigned education initiatives including, but not limited to, patient programming and professional education events, Camp Oasis, support groups, education modules, teleconferences and other related education programs as developed within the entire state of California.  
• Create budget for each program that is approved by the Director of PPS and vetted by the Regional Director.
• Coordinate and implement a timeline for each project, based on specific revenue goals and objectives, for the successful completion of all education events, programs and activities.

Funding:

• Build relationships and attain funding of programs through industry partners and pharmaceutical supporters without endorsing products or disseminating non-CCFA information and following the CCFA Pharmaceutical Partner Guidelines.
• In conjunction with Regional Director and National Foundation Manager identify and solicit family and corporate foundation grant monies to support camp and education programs.
• Accompany fundraising staff on high level meetings to provide mission and program overviews.

Program Evaluation:

• Conduct planning and evaluative meetings relative to each assigned education event, program and activity with Mission Committee.
• Maintain accurate and complete records and files for each education event and support programs in the patient and professional services database with relevant patient information to keep track of program attendance and attendee demographic information.
• Work closely with support group facilitators, volunteers, corporate partners, service organizations, physicians, nurses and other allied health care professionals to identify and implement new programs and strategies, as needed.
• Communicate and conduct needs assessments for education and support programs on an annual basis.

Marketing:

• Plan and implement public relations and promotion for education events (both professional and patient), including the preparation and production of collateral materials for each event.

Volunteer Management:

• Provide leadership and guidance to help volunteers plan and implement their assigned tasks and/or responsibilities.
• Assure appropriate utilization of volunteer skills and resources and provide recognition for their time and effort.
• Work with Regional Director to provide community outreach, educational seminars, information and referral, coordination of grassroots advocacy activities and volunteer development.
• Establish, coordinate and maintain strong relationships with local Gastroenterologists, nurses, social workers and other allied health professionals in treatment centers throughout the chapter territory.
• Work with Regional Director to establish and maintain strong relationships with the Chapter Medical Advisory Committees (CMAC) and Mission Committees to elicit their expertise in the development and execution of programs. Attend CMAC and Mission Committee meetings and help facilitate ongoing communication and updates on chapter events.

Membership:

• Develop and implement new strategies to increase lay and professional membership.
• Develop and present informational sessions to hospital staff, community agencies and professional organizations concerning the Crohn’s & Colitis Foundation of America programs and information.

Other:

• Actively Participate in monthly Education & Support Manager conference calls.
• Perform all other duties and tasks required to support new and/or proposed education events and to support a mission component of all chapter events.

• Minimum of BA/ BS in social work, nursing, public health, or health related discipline, Masters Degree preferred.
• At least three to five years experience in program development preferably within a health-related organization, not-for-profit experience a plus.
• Ability to develop collaborative relationships with healthcare facilities, community organizations and volunteers.
• Demonstrated track record of success using a variety of strategies to improve service delivery, increase presence in the healthcare community, develop and implement membership growth and participation.
• Applicable skills in planning and budgeting, project management, volunteer development and supervision.
• Self-motivated, results oriented professional with strong organization skills.
• An effective communicator, both written and oral.
• Able to multitask.
• Strong computer skills including word processing, PowerPoint, Excels and database applications preferred – Donor Direct or Raiser’s Edge knowledge/proficiency is a plus).
• Extensive travel within chapter territory and the ability to work flexible hours (occasional evenings and weekends) are required.