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Customer Service Representative

Kentucky Medical Services Foundation

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Job Snapshot

Location:

Lexington, KY 40517 ( map it!

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Base Pay:

$12.98 - $16.87 /Hour

Other Pay:

Comprehensive Benefits Package after 90-Day Probationary Period

Employee Type:

Full-Time

Industry:

Healthcare - Health Services

Manages Others:

Job Type:

Customer Service

Education:

High School

Experience:

At least 3 year(s)

Travel:

None

Post Date:

10/29/2009

Description The KMSF Customer Service Representative responds to inquiries from patients, attorneys, physicians and insurance companies, and performs any necessary follow-up work listed below:

Review itemized statements for accuracy
Patient correspondence
Third party billing
Make payment arrangements
Perform various types of error corrections on patient accounts
Explain financial assistance program options
Investigate missing payments to see if misapplied
Handle patient complaints
Provider enrollment issues
UCR adjustments

Requirements

Knowledge of Signature billing system preferred
Self motivated
Able to communicate well both orally and written
Pleasant personality and phone voice
Proficient knowledge of medical billing and reimbursement procedures
Basic computer skills

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