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In the 30 years of service, the South Texas Blood & Tissue Center (STBTC) has been a leading partner in the growth of a vigorous health care industry. STBTC
serves over 100 hospitals and clinics in 43 South Texas counties. In
addition to recruiting, collecting, processing, testing and
distributing blood components, STBTC operates a certified
tissue bank, houses the Texas Cord Blood Bank and also serves as a
National Marrow Donor Program registration site.
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STBTC is excited that it has established a new tax-exempt affiliate, QualTex Laboratories. QualTex Laboratories performs the testing services that were formerly performed under the South Texas Blood & Tissue Center name. QualTex Laboratories
screens millions of whole blood and plasma donations for infectious
agents each year for biotechnology companies locally and across the
globe, which requires unique regulatory oversight. QualTex Laboratories, an affiliate of STBTC,
is registered as a clinical laboratory provider by both state and
federal agencies. Additionally; it is one of the world's largest plasma
testing centers.
Telephone Scheduler / Telephone Representative
South Texas Blood & Tissue Center is seeking goal-oriented
Telephone Scheduler / Telephone Representative
to telerecruit donors & provide clerical support
for the Telerecruitment Department
at our Victoria location.
CLOSING DATE: December 1, 2009
Responsibilities / Expectations of a Telephone Scheduler / Telephone Representative include:
- Telephone recruit donors within internal database in order to meet or exceed daily quota.
- Answer telephones, take messages and direct incoming calls.
- Schedule donors to maintain inventory in order to meet or exceed daily quota.
- Manage time wisely to ensure efficient and productive telephone contacts.
- Maintain accurate files on donors and update status on computer.
- Perform mini history interview and check for donor eligibility on the computer.
- Maintain and schedule donors to donate in order to fill hospital standing orders and special patient orders.
- Complete all necessary paperwork accurately.
- Perform computer data entry.
- May perform other tasks as assigned.
All Candidates Must Be Able To Meet and/or Exceed Goals.
Schedule: Part-Time
The hours from October to February (4 day work week)
Monday- Wednesday 12 - 7pm
Saturday- 9am - 3pm
Hours starting in March (4 day work week)
Saturday 9am - 3pm
Sunday 10am - 4pm
Monday 12 - 7pm
Wednesday 12 - 7pm
Benefits for the Telephone Scheduler / Telephone Representative include:
- Employee Assistance Program
- Paid Time Off (PTO)
- Extended Illness Bank (EIB)
- Pension Plan
STBTC & QualTex Laboratories are proud to be an EEO-AA employer M/F/D/V and maintains a Drug-Free Workplace.
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Requirements for the Telephone Scheduler / Telephone Representative include:
- High School Diploma or GED equivalent
- Some sales, customer service or computer experience is preferred
- High level of organizational, communication and administrative expertise
- Previous high volume outbound telephone / telemarketing experience preferred
- Exceptional telephone manner and customer service skills
- Superior verbal and written communication
- Enthusiasm and professionalism
- Dependability, attention to detail, the ability to multi-task, problem solve and follow-through
- Computer skills
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