General Managers cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability and achieves results to drive success in the position The General Manager is responsible for all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
· Consistently delivers exceptional customer service through execution of AMF Service Standards. Proactively builds customer relations through soliciting feedback and addressing and resolving all customer complaints. Schedules staffing levels and management coverage appropriately to meet the needs of the business and maximize the customer experience.
· Continuously improves operational execution through attention to detail and adherence to the AMF Operating Standards. Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales in league, open and managed play bowling.
· Maintains a strong community presence through partnership with community and business organizations and with other AMF centers in the market.
· Develops and maintains league business through effective relationships with league bowlers/officers, adherence to league formats, and the management of other related administrative duties.
· Analyzes financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
· Team management and development responsibilities to include recruiting, hiring, training and scheduling of all center staff. Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
· Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding AMF Operating Standards, and execution of the Performance Management process.
· Addresses center level HR and loss prevention issues by collaborating with the appropriate Operations and Support Center Staff.
· Ensures compliance with all applicable occupational, health, and safety regulations and laws. Creates an environment where safety comes first and all employees strictly adhere to AMF Operating Standards.
· Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations at all times.
· Manages inventory control in all aspects of bowling center management.
This position requires candidate's have a background in Food & Beverage management. This could be acquired from restaurants or banquet/catering endeavors.
General Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).
General Managers must be strong team players and people developers, and possess a high level of P&L, sales and marketing skills.
The skills and abilities are normally acquired through the receipt of High School Diploma and a minimum of five years general management experience in high-volume retail, entertainment, hospitality, or restaurant venue. Relevant experience or equivalent combination of education and experience is required.