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Company Overview

"In health care, it's vital that a job gets done properly. But when people make a special effort to remember the human side of what is going on, then the job becomes a labor of love."
— Written by the family of a patient in a heartfelt letter of thanks to several of our employees. Quest Diagnostics is People. Dedicated people who understand that behind every specimen and result there is a human life.

Our employees play a critical role in healthcare delivery and enable better healthcare choices by providing unsurpassed diagnostic insights to our customers. Quest Diagnostics employees are dedicated to serving our customers, and Our Vision, Mission and Values guide everything that we do.

Unsurpassed National Coverage with Worldwide Presence

Quest Diagnostics provides access to high quality testing and services throughout the United States. With over 2,000 patient service centers, approximately 150 rapid response laboratories, 30-plus regional laboratories and esoteric testing laboratories on both coasts we provide a broad range of services to our customers. We also have an international presence and the capability to provide services beyond our brick and mortar locations world-wide.

Learn More about Quest Diagnostics
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Teleinterviewer (Part Time Work From Home)    Apply for this job now!
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Job Description

the journey begins with you.                                                                                           There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand urgency.

But more than speed, we focus our energies on accuracy.

Currently, we seek a 

Part Time Work from Home Teleinterviewer I

Basic Purpose:This position completes life insurance applications via telephone for a single client company.

Working Hours:The work from home position would require working from the Lee's Summit, MO office for 6-8 weeks for training before working from home. Training hours are Monday – Friday 5pm to 9pm.

  

Monday-Friday 4:00pm-8:00pm, Saturday 12:30pm to 4:30pm

(Tuesday or Wednesday off during the week) 

  

OR

  

Monday-Friday 5:00pm-9:00pm, Saturday 12:30 pm to 4:30 pm

(Tuesday or Wednesday off during the week)

  

Required Equipment:

  •          DSL/Cable connection speed 1.0 Mbit down/256 Kb upload speed minimum

    o        (Cannot be through aWiFi internet connection or satellite provider.)

  •          Home telephone line with local Kansas City area number

    o        Note: the position requires the applicant to reside in the Kansas City metro area

  •         Analog Phone

  •         Analog Headset

  •         Desk

  •         Chair

  •         Lighting

  •         Surge Protector

  •          Quiet Working Space

  •          The position may also require a router and multiple in home visits for setup and repair of equipment. The smart computer and all other necessary technical equipment will be provided by Quest Diagnostics

      

    Principal Duties & Responsibilities:

  •         Complete interviews with life insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.

  •         Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.

  •         Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

  •         Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

      

    Knowledge & Experience:

      

  •         High School Diploma or Equivalent required, some college courses preferred.

      

      

    Minimum Skills Required:

  •         Ability to type 25 wpm adjusted for accuracy

  •         Strong communication skills

  •         Accurate, detail oriented

  •         Proficient teamwork skills

  •         Good work attendance record

  •         Organizational skills

  •         Six (6) Months Customer service experience

      

    Minimum Skills Preferred:

      

  •         Background in Medical Terminology

     

      

    Want to be able to wear your fuzzy slippers to work? How about save over $1,800 on fuel expenses? Our work at home Teleinterviewers do both!

      

    Quest Diagnostics is an Equal Opportunity Employer

     

     


    Requirements:Quest Diagnostics is an Equal Opportunity Employer


    • Job Requirements

    Shift: Evening Assessment Type: Not Applicable Highest Level of Education: High School Diploma or GED

     

         Apply for this job now!
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