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RxCrossroads™ is a Kentucky-based company with a straightforward mission—to streamline access to pharmaceutical products and ensure patients receive the prescription drugs they need.
We coordinate services between healthcare product manufacturers, wholesale distributors, home health agencies, nurse educators and pharmacies to assure a smooth patient experience. Our staff consists of many professionals from a variety of backgrounds, including Pharmacists, Nurses, Customer Service Representatives, Reimbursement Case Managers, Accounting and Finance, and Warehouse Associates, which form a unique and knowledgeable team.
The quality, talent and commitment of our employees have been, and will continue to be, the essential factors in the company’s growth since our beginning as RxCrossroads™. This focus is what allows RxCrossroads™ employees to perform at the highest caliber, raising the standard for biotech and pharmaceutical support services by designing practices focused on rigorous selection, continuous training and the deep involvement of employees in the fabric of the enterprise.
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RxCrossroads™
4500 Progress Blvd.
Louisville, KY 40218
Schedule: Monday - Friday, 2:30 - 11:00 pm
Summary of Purpose: Serves as the incoming point for all referrals received via phone or fax.
Duties and Responsibilities (Essential Functions):
- Answer incoming call center phones and log patient referral information in accordance with department guidelines.
- Works in close collaboration with reimbursement specialists, physicians and other health care personnel to coordinate the patient’s access to appropriate medication or medical devices.
- Requests medically necessary information to obtain prescriptions and medical devices.
- Inputs data regarding new pharmaceutical clients into database.
- Gathers necessary patient information to assist Reimbursement Specialists with the search for reimbursement sources.
- Provides administrative support to the call center staff by retrieving faxes, copying information, filing and retrieving data and responding to other needs as requested.
Other Duties and Responsibilities: Other duties and responsibilities as assigned by supervisor.
Internal/External Contact: Contact may be internal or external.
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Must be able to communicate with internal customers such as all levels of management and staff.
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Must be able to communicate with external customers such as patients, doctors’ offices and insurance companies.
RxCrossroads™ is a Kentucky-based company with a straightforward mission—to streamline access to pharmaceutical products and ensure patients receive the prescription drugs they need.
We coordinate services between healthcare product manufacturers, wholesale distributors, home health agencies, nurse educators and pharmacies to assure a smooth patient experience. Our staff consists of many professionals from a variety of backgrounds, including Pharmacists, Nurses, Customer Service Representatives, Reimbursement Case Managers, Accounting and Finance, and Warehouse Associates, which form a unique and knowledgeable team.
The quality, talent and commitment of our employees have been, and will continue to be, the essential factors in the company’s growth since our beginning as RxCrossroads™. This focus is what allows RxCrossroads™ employees to perform at the highest caliber, raising the standard for biotech and pharmaceutical support services by designing practices focused on rigorous selection, continuous training and the deep involvement of employees in the fabric of the enterprise.
By recruiting the best people, bringing them together to meet business challenges, we ensure a bright future for RxCrossroads™ and for you.
RxCrossroads is a wholly owned subsidiary of Omnicare, Inc. (NYSE:OCR).
About RxCrossroads™
RxCrossroads provides HUB Service Programs encompassing reimbursement support, integration with network pharmacies, patient adherence programs, specialty logistics services, sales operations support and mail-order pharmacy services to pharmaceutical, biotechnology and medical device manufacturers. Through its complement of capabilities, RxCrossroads’ solutions incorporate high touch services that provide a consistent patient, prescriber and client experience. RxCrossroads information technology platform integrates information that provides a complete picture for service program analysis.
About Omnicare, Inc.
Omnicare, Inc. (NYSE:OCR), a Fortune 500 company based in Covington, Kentucky, is a leading provider of pharmaceutical care for the elderly. Omnicare now serves residents in long-term care facilities comprising approximately 1,400,000 beds in 47 states, the District of Columbia and Canada, making it the largest U.S. provider of professional pharmacy, related consulting and data management services for skilled nursing, assisted living and other institutional healthcare providers. Omnicare also provides clinical research services for the pharmaceutical and biotechnology industries in 30 countries worldwide.
Minimum Education Required:
Minimum Experience Required:
- 1-3 years experience in a health insurance company, home health company, physician billing office, or other similar service oriented business.
Knowledge, Skills, and Abilities required (except where noted as preferred):
- Must possess excellent communication skills and be able to work in a team oriented environment.
- Knowledge of health care reimbursement and distribution system preferred.
- Successful applicants will be detail oriented and have strong organizational skills.
Physical Requirements:
- Mostly sedentary work.
- Ability to correctly input data into the computer.
- Able to communicate effectively with customers whether in person, on the telephone, or through written correspondence.
Environment: These job responsibilities are executed as part of a data processing customer service department. The position will be located in a fast-paced, start up organization with the potential for a variety of unplanned activities to occur simultaneously.
Statement of Employment Practice:
All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, age national origin, handicap, disability, veteran status or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification. RxCrossroads™ complies with its obligation to provide reasonable accommodation to qualified individuals with disabilities. Each applicant will be reviewed on individual merit. No question is intended to imply any limitations, illegal preferences or discrimination based upon any non-job related information.
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