Human Resources Manager

Intersections Inc. is currently looking for a dynamic and experienced HR Manager to manage the Human Resources function in our Rio Rancho, NM location.  This position will provide Human Resources oversight for a 200 seat Call Center and will report to Corporate HR in Chantilly, VA.

Responsibilities:      

• Administer payroll and the Human Resource Information System (HRIS) to ensure integrity of employee data.
•  Manage recruitment and selection process for a 200 seat call center. Develop creative recruitment campaigns, attend job fairs, utilize on-line databases, and work with employment agencies, colleges and community agencies.
• Perform benefit administration to include communicating benefit information to employees and conducting new hire orientation.
• Handle all employee relations issues.  Provide counseling to managers on matters of discipline and performance improvement.
• Monitor performance appraisal program.
• Maintain compliance with state and federal government regulations.
• Administer various human resources programs and procedures; assist in development and implementation of policies and procedures.
• Conduct exit interviews, analyze data and make recommendations for continuous improvement.
• Participate in developing department goals and objectives.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Other duties include office administration and coordination of facility maintenance and repairs

• Bachelor's degree in Human Resources Management, or a related field.
• 4+ years of experience in a Human Resources Generalist role; 1+ years experience in a Call Center environment.
• Experience in a high volume recruitment environment required.
• Experience working remotely in a satellite office preferred
• Considerable knowledge of general human resources practices and policies including applicable state and federal laws pertaining to areas of responsibility.
• Proven skills in resolution of employee relations issues.  Ability to objectively coach employees and management through complex, difficult, and emotional issues.
• Ability to  work independently a must
• Effective oral and written communication skills; excellent interpersonal skills and attention to detail a must.
• Manage multiple tasks, meet deadlines and prioritize responsibilities; strong analytical ability.
• Background in employment law and other government compliance regulations.
• Proficiency with MS Outlook, Word, and Excel is required.
• Knowledge of ADP Perspective and ADP Payroll system highly desired.

Please send resume and salary requirements to [Click Here to Email Your Resumé]

No Relocation Offered for This Position

Intersections Inc. is an Equal Opportunity Employer. EOE/D/F/D/V