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DynCorp International is a multifaceted, global enterprise that provides innovative solutions to the diverse technology and professional services needs of government and commercial industry worldwide. While we are a highly successful provider of critical support to military and civilian government institutions, we also have important commercial business in aviation, infrastructure development, security, and logistics.
Our roots are in aviation. In 1951, our predecessor, Land-Air, Inc., implemented the first Contract Field Teams, by which we deployed teams of technicians to the field to maintain military aircraft. We have held the Contract Field Teams contract continuously since then, and currently maintain rotary and fixed-wing aircraft for all branches of the U.S. Armed Forces throughout the world, for foreign governments flying American aircraft, and for commercial aviation.
In recent years, DynCorp International has broadened its reach in program management and security. To date, we have recruited, trained, and deployed more than 5,000 highly-qualified civilian peacekeepers and police trainers to 11 countries, including Haiti, Bosnia, Afghanistan, and Iraq, for the Department of State.
We provide major support to protect American diplomats and diplomatic facilities as well as key allied leaders in high-threat countries. We provide services to eradicate illicit narcotics crops and support drug-interdiction efforts in South America and Afghanistan. We are engaged in the removal and destruction of landmines and light weapons in Afghanistan. We have vast international experience and operate on all continents except Antarctica. Our business office in Dubai serves the Middle East region, where we have operated for some 30 years.
We provide logistics and contingency support to the United States military around the world. In the aftermath of Hurricane Katrina, we put that experience to work. In St. Bernard Parish, Louisiana, we provide vital temporary infrastructure to help keep the parish government and Sheriff’s Department functioning. We also helped provide temporary housing in Iowa for persons displaced by flooding in the Midwest in 2008.
Learn More about DynCorp International LLC
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Summary of the Classification:
Provides customer service support for computers and office applications.
Principal Responsibilities:
Provides technical computer assistance to users by diagnosing and resolving problems
Simulates or recreates user problems to resolve operating difficulties
Performs many of the following responsibilities:
� Applies understanding and knowledge of information systems products and services to assist internal users
� Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems
� Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training and follow �up
� Under general supervision, provides second � tier support to end users for either PC, Server or mainframe applications and hardware
� Handles problems that the first tier of help desk support is unable to resolve
� Escalates more complex problems to senior level
Education Required:
Bachelor�s degree in an associated discipline. Two (2) years of experience in help desk/customer service environment or related field may be substituted for each year of the four (4) years of college.
Experience Required:
Typically Two (2) to five (5) years experience in software support and installations.
Special Knowledge/Skills Required:
� Knowledge of Microsoft Operating Systems
� Demonstrate knowledge of personal computer hardware configuration and setup
� Excellent written and oral communications
� Demonstrate knowledge and ability to install various types of software
Location: Afghanistan
Security Clearance: NAC-I
see above
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