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DynCorp International is a multifaceted, global enterprise that provides innovative solutions to the diverse technology and professional services needs of government and commercial industry worldwide. While we are a highly successful provider of critical support to military and civilian government institutions, we also have important commercial business in aviation, infrastructure development, security, and logistics.
Our roots are in aviation. In 1951, our predecessor, Land-Air, Inc., implemented the first Contract Field Teams, by which we deployed teams of technicians to the field to maintain military aircraft. We have held the Contract Field Teams contract continuously since then, and currently maintain rotary and fixed-wing aircraft for all branches of the U.S. Armed Forces throughout the world, for foreign governments flying American aircraft, and for commercial aviation.
In recent years, DynCorp International has broadened its reach in program management and security. To date, we have recruited, trained, and deployed more than 5,000 highly-qualified civilian peacekeepers and police trainers to 11 countries, including Haiti, Bosnia, Afghanistan, and Iraq, for the Department of State.
We provide major support to protect American diplomats and diplomatic facilities as well as key allied leaders in high-threat countries. We provide services to eradicate illicit narcotics crops and support drug-interdiction efforts in South America and Afghanistan. We are engaged in the removal and destruction of landmines and light weapons in Afghanistan. We have vast international experience and operate on all continents except Antarctica. Our business office in Dubai serves the Middle East region, where we have operated for some 30 years.
We provide logistics and contingency support to the United States military around the world. In the aftermath of Hurricane Katrina, we put that experience to work. In St. Bernard Parish, Louisiana, we provide vital temporary infrastructure to help keep the parish government and Sheriff’s Department functioning. We also helped provide temporary housing in Iowa for persons displaced by flooding in the Midwest in 2008.
Learn More about DynCorp International LLC
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| Employee Assistance Program Support Manager |
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Summary of the Classification:
Responsible for assisting CIVPOL employees returning to the US from international missions and/or their families. This assistance includes coordinating with Human Resources, US government entities, and other local and national agencies that provide services and benefits to contractors returning from hostile work environments. Death benefits are also coordinated with families of CIVPOL employees that perish while in mission.
The CIVPOL Employee Assistance Program (CEAP) Support Manager works under direction of the Director of Personnel and Administration for the CIVPOL Program. This individual will work primarily from the CIVPOL headquarters located in Irving, Texas and will deploy to various national and international locations to assist CIVPOL employees and families as required.
Principal Responsibilities of the Classification:
Performs many of the following responsibilities as they pertain to assigned program:
A. Conducts continuous research of US government and other local and national agencies� services and benefits to determine programs for which CIVPOL employees returning from international missions, including employees that are injured or perish while in mission, and/or their families will qualify and benefit
B. Develops and maintains a database of potential benefits, benefit programs and services for CIVPOL employees returning from international missions, including employees that are injured or perish while in mission, and/or their families
C. Coordinates with Human Resources, US government agencies, and other local and national agencies on behalf of CIVPOL employees and/or their families to assist with any benefits inquiries
D. Develops Standard Operating Procedures (SOP), incorporating ISO 9000 policies, for use by this support program.
E. Monitors the effectiveness of support activities, adjusts activities as required for optimum effectiveness, and updates SOPs as appropriate.
F. As required, develops working relationships with and responds to guidance and requests for information from Department of State INL program management functional personnel.
G. Manages the CIVPOL programs casualty procedures to include death notifications, repatriating remains and coordinates family communications on employee emergency medical evacuations.
H. Works with HR on Defense Base Act claim benefits to employees impacted by terrorism.
I. Works with law enforcement agencies on victim assistance.
J. Monitors Foreign Service Medical Clearance procedure for FSA employees.
K. Prepare reports on company program casualty data.
L. Facilitate prompt resolution of personnel/family problems that adversely affect company performance.
M. Liaisons with employees/families on more complex or unusual policy coverage to gathers factual documentation and evidence to establish eligibility for benefits.
N. Provide programs compliance assistance on occupational related injuries to protect the wages, health benefits, and employment rights to maintain the safety and health of the company�s global work force under the Defense Base Act.
O. Develop robust commemorating events to capture heroic events performed by employees in hazardous missions.
P. Performs other duties as assigned.
Education Required:
A. Bachelors Degree in an Applied Science preferred, but not required
B. Two (2) years experience in related field may be substituted for each of the four (4) years of college.
Experience Preferred:
A. Fifteen (15) years law enforcement experience preferred
B. Five (5) years in a related field
C. Overseas experience a plus
Special Knowledge/Skills Required:
A. Familiar with the Department of Labor�s Longshore and Harbor Workers' Compensation Act.
B. Familiar with the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation (DFAR) and related federal legislation and regulations.
C. Familiar with Law Enforcement death notification procedures
D. Strong analytical, interpersonal, communication and negotiation skills.
E. Strong ability to effectively interact with employees/families after tragic incidents.
F. Knowledge of various computer programs (i.e., PeopleSoft, Word, Excel, PowerPoint, etc.)
G. Excellent written and oral communication skills.
H. Must be willing to travel into and work in hostile international locations including various sites in the Middle East and Africa
Equal Opportunity Employer - EOE/M/F/V/D
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