Patient Account Representative

(MON-FRI 10:30AM TO 7:00PM)

 We need a Patient Account Rep. to troubleshoot case issues and manage resolution to completion. Act as a patient advocate by providing information and education on health insurance benefits, insurance billing, and the reimbursement process to our customers.  

Responsibilities:

*Answer incoming telephone and e-mail inquiries.

*Complete Case Manager Worklist tasks assigned.

*Review case history and insurance notes to provide information and / or determine next steps needed on the case.

*Call insurance companies and/or physicians to obtain information or provide information needed to resolve case issues.

*Follow-up on open inquiries and unresolved case issues.

*Communicate the results of a benefit investigation to patients and physicians as needed.

*Pre-qualify patients for the financial assistance program and explain payment options when needed.

*Initiate appeals or patient billing process when needed.

*Report all insurance company trend changes to the Reimbursement Manager and Account Executive.

*Participate in team meetings by sharing the details of cases worked.