Ask This, Not That! Avoiding Inappropriate Interview Questions
Choose Your Recruitment Need
Getting desired results in interviews is often achieved by making better choices. In order to gather the needed information from candidates in an interview situation, recruiters and hiring managers must tread lightly when phrasing interview questions in order to avoid potential legal ramifications.
Recruiters and hiring managers should already know that any question asking a candidate to reveal information about his or her national origin, citizenship, age, marital status, disabilities, arrest record, military discharges, or personal information is a violation of Title VII of the Civil Rights Act of 1964.
But while avoiding these subjects sounds easy enough, it's not always glaringly obvious which questions might be construed as inappropriate — even when they seem harmless on the surface. Below is a guideline to avoiding 10 potentially dangerous questions while still getting the information from candidates you need to make a solid hiring decision.
- Ask this: "Are you legally authorized to work in the United States?"
Not that: "Are you a U.S. citizen?" or "Where were your parents born?" Questions about national origin or ancestry are prohibited as they have no relevance to work status or the job at hand. The exception to this rule, of course, is if the position specifically requires one to be a U.S. citizen (and it should state as such in your job posting).
- Ask this: "What is your current address and phone number?" or "Do you have any alternative locations where you can be reached?"
Not that: "How long have you lived here?" Like the question above, this one alludes to a candidate's citizenship. Stay away from this sort of questioning.
- Ask this: "Are you able to perform the specific duties of this position?"
Not that: "Do you have any disabilities?" or "Have you had any recent or past illnesses and operations?" You may want to know about a candidate's ability to handle certain responsibilities or perform certain jobs, but asking about disabilities or illnesses of any sort is not the way to find out.
- Ask this: "Are you a member of any professional or trade groups that are relevant to our industry?"
Not that: "Do you belong to any clubs or social organizations?" You may simply be trying to learn about a candidate's interests and activities outside of work, but a general question about organizational membership can tap into a candidate's political and religious affiliations or other personal matters.
- Ask this: "Have you ever been convicted of 'X' [something that is substantially related to the job]?"
Not that: "Have you ever been arrested?" Questions about arrests or pending charges for jobs that are not substantially related to the particular job at hand are off-limits.
- Ask this: "What are your long-term career goals?"
Not that: "How much longer do you plan to work before you retire?" You cannot dismiss an applicant because they may or may not be planning on retiring in a few years.
- Ask this: "Are you available to work overtime on occasion?" or "Can you travel?"
Not that: "Do you have children?" or "Can you get a babysitter on short notice for overtime or travel?" You might be concerned that family obligations will get in the way of work, but you can't ask or make assumptions about family situations. Cut to the chase by asking directly about the candidate's availability.
- Ask this: "Are you available to work within our required schedule?"
Not that: "What religion do you practice?" or "What religious holidays do you observe?" Again, in attempting to discern a candidate's work availability, you must leave religion out of it.
- Ask this: "Are you over the age of 18?"
Not that: "How old are you?" or "When did you graduate from college?" If you know a candidate's age, you could find yourself facing discrimination charges at some point. Your only concern should be whether the candidate is legally old enough to work for your organization.
- Ask this: "Is additional information, such as a different name or nickname, necessary in order to check job references?"
Not that: "Is this your maiden name?" or "Do you prefer to be called 'Ms.,' 'Miss,' or 'Mrs.?'" Be sure to avoid any question that alludes to a woman's marital status — as well as anything that may be construed as a question referring to national origin or ancestry (e.g. "Your name is interesting. What nationality are you?").
When in doubt, keep your interview questions work-related, and focus on questions that relate to a candidate's specific occupational qualifications.