Interactive Intelligence Group Inc.
(Nasdaq: ININ) is a global provider of contact center, unified communications,
and business process automation software and services designed to improve the
customer experience. The company’s all-in-one IP communications software suite,
which can be deployed via the cloud or on-premises, is scalable and
standards-based, offering single-platform architecture with inherent
multichannel processing to deliver comprehensive applications minus the cost
and complexity introduced by multi-point vendors. Founded in 1994 and backed by
more than 6,000 customers worldwide, Interactive Intelligence is an experienced
leader delivering a comprehensive solution-set comprised of software and
hardware, with cloud and on-premises services that include client success,
education, support, consulting, and professional and deployment services.
- Innovation -- As a
consistent driving force behind the development of new business
communications and customer service technologies, Interactive
Intelligence’s “first-to-market” approach has made it a leading
- Experience --
Experienced in developing business communications solutions since 1994 and
backed by more than 6,000 global customers, Interactive Intelligence
brings the maturity required to satisfy the most diverse enterprise
requirements, including those of the largest multi-national organizations.
- Value --
Interactive Intelligence helps customers improve service, increase
productivity, and reduce costs through its cloud or premises-based
all-in-one communications suite and comprehensive global services.
Interactive Intelligence was founded
in 1994 by Dr. Donald E. Brown and employs approximately 2,000 people serving
more than 5,000 customers worldwide. Interactive Intelligence has many
brand-name customers representing a wide cross-section of verticals, including
Abercrombie & Fitch, AIG, American Red Cross, Angie’s List, ASPCA, B&H
Photo, BMW, CarMax, Coca Cola, Crutchfield, Eli Lilly and Company, Finish Line,
GROUPON, Harrah’s, Harvard University, Honda, Hydro-Québec, IKEA, John Deere,
Kohl’s, Motorola, Nationwide, Random House, Rolex, Sony, Trader Joe’s, UNUM, US
Airways, Volvo, and Walgreens.
The company began licensing its products in 1997. It reported 2013 revenues of
$318.2 million, an increase of over 34 percent over $237.4 million in 2012.
Interactive Intelligence sells its award-winning solutions through a global
network of 350-plus VARs, including Arvato (a division of Bertelsmann), Atea,
Computer Sciences Corp., Hitachi, IBM, Iwatsu, MTS Allstream, KPN B.V.,
TietoEnator and Xerox Business Services.