Interactive Intelligence Group Inc. (Nasdaq:
ININ) is a global provider of business communications software and services for
contact center automation, unified communications, and business process
automation. The company has developed an all-in-one IP communications software
suite that’s scalable and standards-based, offering single- platform
architecture with inherent multichannel processing to deliver comprehensive
applications minus the cost and complexity introduced by multi-point vendors.
Founded in 1994 and backed by more than 5,000 customers worldwide, Interactive
Intelligence is an experienced leader delivering a comprehensive solution-set
comprised of premises-based and cloud-based communications-as-a-service (CaaS)
offerings, including software, hardware, consulting, support, education and
- Innovation -- As a consistent driving force
behind the development of new business technologies, Interactive Intelligence’s
“first-to-market” approach has made it a leading innovator.
- Experience -- Experienced in developing
business communications solutions since 1994 and backed by more than 5,000
global customers, Interactive Intelligence brings the kind of maturity required
to satisfy the most diverse enterprise requirements, including those of
- Value -- Interactive Intelligence helps
customers improve operational efficiencies, reduce costs, increase revenue
opportunities, and ensure investment protection through its all-in-one IP
communications software suite and comprehensive global services.
Interactive Intelligence was founded in 1994 by
Dr. Donald E. Brown and employs approximately 2,000 people serving more than
5,000 customers worldwide. Interactive Intelligence has many brand-name
customers representing a wide cross-section of verticals, including Abercrombie
& Fitch, AIG, American Red Cross, Angie’s List, ASPCA, B&H Photo, BMW,
CarMax, Coca Cola, Crutchfield, Eli Lilly and Company, Finish Line, GROUPON,
Harrah’s, Harvard University, Honda, Hydro-Québec, IKEA, John Deere, Kohl’s,
Motorola, Nationwide, Random House, Rolex, Sony, Trader Joe’s, UNUM, US
Airways, Volvo, and Walgreens.
The company began licensing its products in
1997. It reported 2013 revenues of $318.2 million, an increase of over 34
percent over $237.4 million in 2012. Interactive Intelligence sells its
award-winning solutions through a global network of 350-plus VARs, including
Arvato (a division of Bertelsmann), Atea, Computer Sciences Corp., Hitachi,
IBM, Iwatsu, MTS Allstream, KPN B.V., TietoEnator and Xerox Business Services.