Guided by our E's to Successful Customer Service, the operating culture of Trilogy is centered on the core belief that all successes are the direct result of providing an outstanding service that exceeds the expectation of the customer, and that it is the individual responsibility of each employee to deliver meaningful care to our residents. The Trilogy Culture emphasizes expectations of excellence as well as guest relations and teamwork among all employee levels, including nurses, nursing assistants, dietitians, cooks, housekeeping staff and management.
In addition to our E's to Success, programs such as Family Call and Resident 1st are fundamental components to the strategy that has made Trilogy the preeminent provider of the highest quality health care services in each of the markets we serve. These programs guide us always, in our training, our services, our designs and our daily activities, to help us insure we exceed the expectations of our customers.
Demand for Trilogy health services has been astounding. In addition to our existing communities, Trilogy's goal is to continue steady growth through construction and/or acquisitions.