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Bright House Networks

5,000 - 10,000 employees  |  
Bright House Networks is the nation’s 6th largest MSO with 2.4 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.

Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.

Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.

The company’s Digital Phone service ranked highest in residential telephone customer satisfaction in the southeast region, two years in a row -- 2006 and 2007-- according to the prestigious J.D. Power and Associates Residential Regional Telephone Customer Satisfaction StudySM. The southeast region consists of nine states including Florida and Alabama.

Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and
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