It's all about service. We believe when we service a customer, they'll tell someone about us. They’ll call their friends, or blog, or tweet, or tell Facebook, and they'll come back instead of going somewhere else. It's all about servicing the customer. With us and the customer connecting.
Our associates multi-task because it’s not enough just to talk the talk. They’ve got to be thinking and working and talking all at once. We service customers through live chat, email, and the phone. You've got to be able to be capable of handling any of these communications media.
If someone takes out a loan, that can mean they're not in a good situation, and we want to respect that. We want to respond and put them at ease. To be a solution.