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NCO

(Private)  
Other Great Industries
10,000 - 25,000 employees  |  
Approx. 39 active jobs   |  Website
Overview
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of 90 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.
Benefits
NCO offers a competitive compensation package, comprehensive benefits, professional training, and opportunities for advancement.
Career Opportunities
NCO Group Announces Executive Management Realignment

HORSHAM, PA, May 22, 2006 - NCO Group, Inc. (“NCO” or the “Company”) (NASDAQ: NCOG), a leading provider of business process outsourcing services, announced today three role changes affecting the Company's executive management team aimed at focusing the leadership experience of some of the Company's executives.

John R. Schwab, formerly the Company's Senior Vice President and Chief Accounting Officer, has been promoted to Executive Vice President and named to the position of Chief Financial Officer (“CFO”). John joined the Company in April 2004 with the acquisition of RMH Teleservices, Inc. and has been responsible for the financial accounting, accounting policy implementation, and reporting.

Steven L. Winokur, the Company's former CFO, will be focusing his full attention on his role as Executive Vice President and Chief Operating Officer - Shared Services. Steven served as the Company's CFO since 1995. During his tenure as CFO, he oversaw the development of the finance organization during a period of rapid growth for the Company. Over the past several years Steven has focused increasing amounts of time on the development of the Company’s shared services infrastructure. The continued deployment of our operational strategy, including our focus on ERP, off-shoring and quality, mandate that Steven focus his full time and resources in the shared services organization.

In addition, Albert Zezulinski has assumed the position of Executive Vice President of Global Portfolio Operations. Al has been with the Company since 2000 and has been responsible for a number of corporate functions including corporate and government affairs. In this new role, Al will leverage his experience to expand the Company’s worldwide position in the portfolio purchase market.

Michael J. Barrist, Chairman and Chief Executive Officer of the Company, stated, “As we continue to transition into a global provider of outsourced business services, we must also realign our management resources to best position the Company to maximize its future. I am excited that NCO can continue to provide our executive management the opportunity to grow and meet these new challenges.”
Vision & Mission
NCO's mission is to be the global leader in providing outsourced business processes. We build quality partnerships and use our operational expertise to create value for our customers, employees, and shareholders.

NCO's vision is based on the core values of our commitment to integrity, commitment to teamwork, and our commitment to quality. The core purpose of our organization is to deliver quality customer-focused outsourcing services.
People
Expert Leadership. With nearly 80 years of experience, NCO offers practical expertise in all areas of outsourcing. Our management team has extensive experience across a broad spectrum of industries and brings to NCO the best-practices from each. We offer deep intellectual capital with a consistent track record of results.

Qualified Workforce. Our clients access our world-class expertise through our team of more than 20,000 client service professionals. With in-depth training, ongoing professional development, performance-driven programs and a demonstrated retention strategy, our staff is well-versed in both outsourcing best-practices and in our clients' business practices, culture and needs. Access to offshore labor provides our customers with increased cost savings and the availability of highly educated and trained resources that provide a seamless customer interaction.
Services
NCO's Finance and Accounting solutions help business process by increasing recovered funds, supporting client to customer relationships, and improving overall bottom lines. Our solutions successfully serve businesses of virtually every market segment, including financial, health care, education, government, utilities, technology, transportation & logistics, telecommunications, and commercial.

NCO Predictive Solutions specializes in providing a turn-key system that offers insights at the individual customer level. We can identify customers (businesses or consumers) that will defect or grow months before they do. As a result of our proprietary pattern recognition technologies, we provide our clients with the drivers of each customer’s prediction score to facilitate integrated customer management outreach programs.

The success of our programs is founded on the collaborative relationship we establish with our clients and the best practices having evolved from those partnerships. Together, they form what we term NCO's Account Resolution Standards. Our Account Resolution Standards ensure outstanding accounts referred to NCO for collection through our Accounts Receivable Management program, and bad debt portfolios sold to NCO through our Portfolio Management program, are subject to the same stringent yet client flexible procedures to yield only optimum outcomes.
Contact
United States
NCO Financial Systems, Inc.
507 Prudential Road
Horsham, PA 19044
800-220-2274
215-441-3000

Canada
NCO Financial Services Inc.
75 Port Royal East, Suite 240
Montreal, Quebec H3L 3T1
514-385-4444

United Kingdom
NCO Financial Services (UK) Ltd.
Windsor House
1270 London Road
Norbury, London SW16 4DH
020 8565 4700